McDonald's 1020 North Rochester Street, Mukwonago, WI 53149

"Ate their February 12th at 4:30. I had the worst Big Mac ever. My wife had the cheeseburger. Her comment was that it was the most expensive small patty she had ever eaten. Our fries were soggy and cold; not crisp and hot like we would expect them to be. The restaurant itself was dirty. Floors weren't cleaned up and tables not cleaned off. Not at all the experience we would have expected."

"I frequent this location, and with 7 kids have easily spent THOUSANDS of dollars here over the past few years of living in this area. I normally get good food here and OKAY service. Unfortunately I have to tell my story of recent poor service here because it was really over the top in my opinion and people deserve to hear it. On December 3rd at about 2:15pm I pulled into the drive through. I made my order and pulled around to pay. I paid at window 1 and then pulled up behind a small suv at window 1 to wait my turn. The girl in the window handed a bag of food to the woman in the vehicle in front of me. From the seat of my Suburban I could clearly see into the vehicle in front of me. The woman in the car opened the bag and grabbed out a handful of fries and popped them in her mouth while grabbing a sandwich out of the bag and unwrapped it halfway. It was pretty clear she decided that was not her order as she then started showing the kid in the drive through her receipt. She then stuffed the sandwich back in the bag and handed it back to the associate. They gave her another bag and drove off. As I pulled up a boy came to the window and picked up the bag and handed it to me. I could see it was most likely the same bag the woman in front of me had dug through. I asked the young man if this was the same bag that they had just been given from inside the previous ladies car. He said yes it is. I said wow that’s really not appropriate and then thought for a second and decided I did not know where her fingers had been before she crammed them into my fries and that I wanted a fresh order. I said can you please remake this order, I will pull to the third window and wait. As I started to hand the bag back I immediately worried I’d just get the same bag back so I reached into my center council and grabbed the first thing there to mark the bag, it was a pink highlighter. As I handed the bag back with my left hand I quickly drew a small line on the bag with my right. I pulled all the way around the building and then stopped at window 3, a rarely used waiting window at this location. I was nearly immediately greeted by a scowling young lady (the one who originally made the mistake of handing my order to the wrong car). She nearly threw the crumpled bag into my car as I apologized for some reason and then said thank you she abruptly turned and stomped back into the store. I was concerned that this order came out so fast there was no way it wasn’t the exact same bag, and it was crumpled and looked very handled BUT I did not see the pink mark I’d made on the bag so I checked the order and left. The fries were cold but everything seemed to be there and I was done waiting and complaining for now. I pulled out and began driving home. About halfway home I started eating some cold fries out of the bag and in doing so I accidentally knocked over the bag and THERE IT WAS!! My pink mark on the bottom of the bag!! I’d somehow got it on the bottom in my rush to mark it!!! AFTER ALL THAT THEY GAVE ME THE SAME BAG BACK!!! I was too far away to bother returning at that point but immediately tried calling the store to talk to a manager. It had not been very busy there so there was no reason for them to ignore phone calls, but despite attempting to call the store 4 times over the course of the evening no one ever answered and there was not an opportunity to even leave a message. Just a notification that the party was not answering after about 15-20 rings. I hate leaving bad reviews and I have them the opportunity to remedy my concern but they chose not to answer. Very disappointed in this location following this incident and causes concern for me with the ethics at this store. If something like this happens when you can see it and call it out, imagine what’s happening that you can’t see?!"

"Not on their A game tonight. Ordered a Happy Meal because we are trying to collect as many of the Disney characters as possible only to get some random toy instead. Asked for ranch for the chicken nuggets and were given ketchup instead. Food tasted good but was a bit disappointed with the other aspects of this visit."

"I ordered table service because I injured my foot. After waiting 10 minutes for a chicken sandwich, I got up to see what was taking so long. Not only did they not bring over my food, but they didn’t even call out when my order was done. It was just sitting on the counter. A little bit later I ordered a bacon cheese burger. They called my number 6 minutes later and found that they gave me two different sandwiches that wasn’t what I ordered. I had to show the employee that what was in the bag wasn’t what I ordered. I over heard a couple by the registers upset that they hadn’t gotten their order and saying that they’ve had issues before coming here. I will not be going back to this McDonald’s. This review is to warn others if they want to stop here and hopefully corporate sees this and fixes things."

"I just went to the drive through to get some fries and they were room temp. I told a girl at drive through who had long dark hair in braids and she said they're not cold I just made them. If she had just made them they would have been so hot. I would not have been able to grab a handful and squeeze them between my fingers and hold them up to show her but she continued to argue with me. This place has really gone down on the tubes. They charge more than the surrounding mcdonald's and they have lousy customer service."