Petco

"If you LOVE your pets and do not appreciate gross service, this is for you......During one of the very heavy rains on exactly the evening of February 3rd, we ventured to this store to get food for these 2 loves of ours. The Nulo medal series dry cat food was tagged on sale "good thru Feb 3rd". At the register the discount did not reflect. The gentleman at the register got very defensive when I asked that the tag on the shelf read "good thru Feb 3rd" and THAT day was February 3rd. The cash register said "I don't know what you read, this is the price". My husband asked the "gentleman" to go to the shelf and see the tag for himself, when the "gentleman" came back he ripped the tag from the shelf and said "THIS ENDED YESTERDAY, THIS IS NOT GOOD TODAY, THIS ENDED at 1AM YESTERDAY Feb 2nd", he proceeded to tell us how different our perception of the world was in that we didn't understand English nor understood the sale price tag. The guy got more and more angry until he went from repetitive and unreasonable to offensive, once he couldn't explain the lie of the sale any more, he finished by saying "AND YOU KNOW WHAT? I DON'T HAVE TO SELL YOU THIS IF I DON'T WANT TO", he grabbed all of our loved ones food that we carefully had shopped for over 1/2 hr! and put it all behind the counter, so we took the humiliation and left the store. There were several other customers in line to pay who looked appalled!. What was more surprising was that the lady on the register next to the cashier "gentleman" who appeared to be a manager, supported all his rude interaction, including "the sale ended yesterday - even though the sale tag read -good thru Feb 3rd". Next we left and called the store a few minutes later, a "Stephanie" answered, we asked to speak w the store manager, we were put on hold, then again the same "Stephanie" person answered again faking to be the manager and faking to be a different person than the one who first answered the store phone, she (Stephanie again) stating to be the manager said we were very rude in the store and that it wasn't illegal for them to mistreat loyal customers. The manager's name is BTW Jaiden W. We also reported this to the PETCO corporate team. That same night....because our 2 loved ones had no food to eat that night (yes bad humans we are for not having food on time) drove to the other PETCO by Oakridge.....goodness! over there is a different beautiful world, the cash register guy (JESSE) was beyond helpful, even offering to bring the bags to the car in the middle of the storm, without even knowing yet the incident at this Cottle Rd location. BTW, PETCo by Oakidge had a similar type of sale "good thru Feb 3rd" except they DID applied it at the register......because "good thru February 3rd" is good...in any language :) We will never go back, would you shop there?"

"I purchased a dog bed on this day. I brought up to the register a large red bed that had been marked on clearance for $44.99. When I brought it to the register it turned out it was priced incorrectly. So I returned it to the shelf and purchased another bed. I recommended to the cashier that the price tag be removed from the shelf because it’s misleading. He didn’t seem concerned and told me it wasn’t his job to price items."

"I had beeen going to Petco Grooming for about more than a year. This time very disappointed, the groomer nam Ren which they sai Manager, i was late my appointment not even 15mins. By their policy you have 15mins gap for your appointment. I ever tried to call them but no one pick up. And they know that their problem not keep in touch with phone also. The girl check me in was understandable, but then she got turn away by the lady too. It never been any problems, but this time they turn me away and said they have other dogs, seem like they just took one walk in instead. Very rude and disrespectful, i guess this is the last time for this grooming then. Be aware guys, there are more turn away recently in reviews. Before they were great, but time for me to find new groomer ."

"Was there yesterday and today. Both days every one that helped me made it a pleasant experience. Today I took this sweet gal with me. She had an experience with a skunk a couple of weeks ago and her collar and head are the only thing that still has that musky odor. Long story short, too late, left with a deodorant spray and new collar and she behaved for the most part. Sniffed every thing. She got one employee pet because the other knew the skunk issue. I have used this store many times in the past and have always had great service."

"I chose the Cottle location because one of the groomers cut my puppy’s hair; she is extremely active. Months later I made another appointment and when I walked in, not realizing that my appointment had been canceled they informed me that I didn’t confirm on the app so my appointment had been cancelled and rescheduled me for the following week. I got a call from someone on Wednesday asking me if I would change that appointment because they were overbooked, but when they realized I had two dogs coming in they apologized and said they’d see me on Friday. I received a confirmation text Thursday morning and a cancellation text on Thursday night. I’ve been going to the Tully location for years and never had these problems. I won’t be going back to the cottle location."