Belmont Hardware

"Love this place. Bought toilets and faucets multiple times here. Maybe I'm lucky but all staffs I've met so far were friendly and helpful. Last month we came for a replacement of our shower system. Chris helped us identify the brand of our old shower system, and after hearing the issue, he even suggested us that we try to fix it before buying a new one. He is very nice, patient and knowledgeable."

"I wanted to shop for a specific faucet. Got to the door and was told I can only come in if I have an appointment. Really??? I just wanted to look to see if they even had what I wanted. Guy was pleasant, but its ridiculous. He said they could provide "better service" with appointments. How about its because they can't handle any sort of "crowd " beyond 1 customer. I'll take my business elsewhere. I had money in my pocket ready to buy. Why would they turn a paying customer away like that? Big red flag! Go elsewhere!"

"Shopping by appointment only, but next day appointments are often available. A representative will guide you through the large election of hardware and fixtures on display. For cabinet hardware, Belmont offers a 30 day return policy so you can take a sample home instead of having to eyeball it in the showroom. Some representatives specialize in only one department, so make sure you let them know what you are looking for (e.g., faucets, cabinet hardware, vessels, etc) at the time you make your appointment. Also check out upstairs for toilets, medicine cabinets, toilets, and sinks."

"Belmont Hardware is a place to access high end kitchen, bath, door, etc hardware. They have a really good selection of many brands. I have a great salesperson and go to her every time. Could you find the same items cheaper online? Maybe but the price difference is minimal and what you get is the customer service. I have had issues with a particular brand of Plumbing fixtures I purchased and the sales rep was able to advocate with the manufacturer on my behalf. When things go wrong they step in and help. If I had purchased the same item online to save a few bucks I would have been out of luck. So I keep going back to Belmont Hardware for this main reason. When I have an issue they can assist me. They also provide good insight and feedback on products. When I share what I need, how we live and the type of requirements I'm looking for, then they steer me to the best brand for that case. I also rely on their insight across many customers - for example, have they gotten feedback on quality issues or how customers like a product after they have installed and used it for awhile. Post-covid restrictions, you must have an appt to enter. It feels like this may be annoying but honestly if you plan ahead it's not a big deal and I get 1:1 service so the salesperson isn't getting pulled in many directions during my time slot. Pick-ups are easy. Doesn't require an appt. They have a loading dock in the back and once you are informed your items are ready you can go there during the hours they are opened and pick up."

"I will keep shopping there because oh my gosh it’s like hardware Disneyland! I’ve been there twice for remodel jobs. First time they were extremely helpful from start to finish. I was looking for latches instead of knobs for kitchen cabs and even though the brand who carried them wasn’t the most expensive (which would have been fine), they did not try to upsell me but helped me choose what would complete my vision (three years later the latches are still getting compliments!). Last year I went in in the morning looking for shower fixtures for a bath remodel. I rolled out of bed and threw on my old college hoodie and then parked my 13 year old Jeep Wrangler in front of the store at the same time another customer pulled in driving a BMW and looking way more pulled together. Guess which one of us was greeted immediately? I had to wait upwards of 10 minutes before anyone was free and even then had to go up to the girl at the desk to ask for help. I asked about two different styles and she told me she would run estimates for each. When she returned she was all “hush hush” in showing me the numbers and before I could even respond she said, “You might find some less expensive options elsewhere.” I did go elsewhere and spent my money in Willow Glen instead. Bottom line: it’s an amazing store with customer service that can be a little judgy. Hoping they will take a page out of Nordstrom’s playbook and treat every person who walks in as an equally valued customer regardless of how they read the externals."