Jacobson's Ace Hardware 2618 Birch Street, Eau Claire, WI 54703

"Bought a new gas grill. Staff was very helpful and owner was great when delivering the grill. Will definitely continue to shop at this store."

"I just love hometown hardware stores! You get what you need close to home. This store has helpful staff!"

"Was riding my bike and the crank arm bolt was starting to get loose, stopped by to see if I could buy a 9/16 socket to fix it but the manager Steve let me use one of the stores socket to tighten it, great customer service and very helpful."

"I have been to your store several times - I wanted to help a local company verse a big chain. However at EVERY visit the service has been terrible. I was told one visit that the only employee who could mix paint was busy unloading a truck so to come back another time. The next time I tried to get paint mixed it was 40 minutes before close and I was again told I couldn’t get paint mixed because the only employee who could mix it was closing tills - 40 minutes before close! Another time I arrived and 3 employees were standing by registers talking - as I walked around store looking for my items I stepped in several puddles of water - not one employee was attempting to clean them up. The employees know very little about the products they sell so are pretty useless. There has been ONE employee that is worth keeping - the rest should be terminated. I doubt I will ever go back."

"Purchased a very competitively priced 4ft Werner brand ladder online for pickup in store. Not only was shipping fast, but in addition to the standard email notification to pick up, I also received a friendly voicemail from a store employee. When I stopped in to pick up there were two guys working the counter who were helpful and promptly retrieved my order from the back. They also asked if I needed any assistance getting it to my vehicle. Great service and prices. Recommended!!"