Santa Barbara County Sleep Shoppes & Design Center

"AMAZING customer service (both in person & with delivery) They also offered to upgrade (for free) my bed - super appreciative, thanks you guys! -Doris"

"The owner of this store operates this store in bad faith. He professes how he's a local and how he tries to get his customers a great deal, but then refuses to show the prices of the goods and his so called discounts. I'm sure this works fine if you are happy with the product, but in any circumstance where there is a refund, exchange, cancelled delivery, he refuses to use exact math and instead just tries to handshake his way out of it. We experienced an issue where we didn't receive a mattress as it was cancelled, and we had to chase him for months for a refund. Even more, he refuses to process refunds by refunding the payment method. Instead he forces customers to come by so you can pick up a check to take it to your bank. He elaborated that the only reason he does this is to avoid the credit card processing fee. These are all signs of a business owner that is operating behind the scenes to ensure a profitable outcome for himself. Lastly, during one of the occasions when we went to the store to get the refund, we had to wait for the owner to come in to provide the refund. We waited with the manager of the store who told us "I have nothing to do with refunds" which is dumbfounding. This is a furniture store, you sell goods, deliver goods and take care of the financial process for purchasing. Are you saying the manager of a less than 10 person organization can't process a refund? It surely doesn't help that everything is pen and paper, but the refusal to help a customer is astounding. We had to pick and prod just to get him to look at the pile of invoices to find the record of our transaction. At the same time, that employee was saying he couldn't call the owner since the cell signal was bad, and when asked if they had a landline, he said they did, and then he proceeded to not call him. Instead he went in the back room on hold with the cell company for 20, minutes while we were still there waiting. This was after he ate his lunch on the store furniture (that you're buying) also while we waited. This business is arguably fraudulent based on the business practices l've observed. I would never advise another person to do business here. I know that supporting a small local business is good, but there are others in town that deserve the support and this store is not one of them. We asked around town if others had experienced this, and unfortunately we were one of very many."

"I was in a tight spot- moving into a new house with no furniture at all and needed a bed delivered. Peter took advantage of my desperation and charged me $2,200 for a mattress that generally retails for around $700 (The Maxim Greystone #3). He even said the mattress normally retails for $3,000 and that he had specialized the mattress with "customized features". I confirmed with the company that they do not add custom features. Long story short, Peter scammed me out of about $1500 dollars. I'm putting together a class action suit under the California Unfair Practices Act which prohibits businesses from engaging in unlawful, unfair or fraudulent acts such as this. Thanks!"

"BUYER BEWARE! This shop follows a strict "all sales final" policy. I found out the hard way. I made a purchase for a reclining chair by credit card, with my salesperson, Shaun.. The chair was scheduled to be delivered to my home in two weeks, as a surprise birthday gift. However, I was not completely satisfied by the chair I had chosen. (The in-store choices were very limited, and this one felt flimsy and uncomfortable, and looked used.) Two days later found a much nicer reclining chair at a different shop in town. I immediately returned to the Santa Barbara County Sleep Shop to void my purchase. The chair was still on display, nothing had been changed, not even the tags. To my surprise, Peter, the sales person who was there, refused to deal with me, saying he was a former lawyer and that the receipt stated "all sales final" I returned later that day to deal with Shaun. Shaun was willing allow me to return the chair, but only with a $45.00 "restocking fee" charge to my credit card. If you do make a purchase at this store, MAKE SURE you are 100% satisfied before you hand over your credit card!"