Town and Country Ford-Nashville Service

"Fantastic job done on my truck with the recall of the transmission problem. Even though it was a delay in getting the work done. My truck is running 100% better and my worries are over. Thank you Jason, and the transmission department for a job well done."

"Had an appointment to have my F150 serviced. I needed an oil change, repair a water leak on the front passenger, and the touch screen was not working. They don't tell you when you schedule an appointment that it's a drop off date only. Per my call today, you drop it off and they get to it when they can. Then when you call to check on it, they can't tell you when they can work on it. 10 days after dropping it off, they still hadn't looked at it. I finally get it back and the touch screen still isn't working correctly but I paid $98. I filed a complaint with Ford Motor Company and am told for a refund I must call the dealership. What a joke! They say I can drop it back off. Then I'm told I won't get a refund because they did an update and the technician said it was fixed. Then I'm told, they did the update but since I was in a hurry to get the vehicle back, all they did was the diagnostic check. DO NOT TAKE YOUR VEHICLE TO THIS DEALERSHIP. BETTER YET, DON'T BUY FROM!!!"

"Great service, everything time I take my F-150 Roush for a check on a concern or oil change they take care of it without a doubt. May not be the fastest as they take a good min at times if they’re slammed but they get it done. Best to be the first of few to arrive in early am and be checked in. Also they have the best selection available of Tuscany Black Ops, Roush pick ups & several Raptors. - Give John a shout there & he will take care of your Picked up my 21’ Roush last year May. Runs great without an issue, and will continue to service it here until I move onto another vehicle."

"I am very frustrated by my experience. I have had my car serviced here multiple times over the last 6 years and always had great and timely service. After my most recent tune up I will not be servicing my car here again. For starters, they do not allow scheduling of services so your gambling when you drop off your car. They had my car almost 7 days and not even all the work was done. I dropped it off Thursday afternoon and was told that they might not get to it till Saturday. Well, come Monday they still had only done half of the work on the car, and they kept telling me over the phone they'd try to bump me to the front of the queue. By Wednesday I had enough. I spent 20 minutes waiting to speak with someone and told them if it was not going to be finished by the afternoon I would need to take it somewhere else because I needed my car. They said they would try to move it to the front of the queue. Later in the day I got the text saying my car was done, I assumed it was actually finished. I went to pick up my car and they had only done some of the repairs I requested. Anytime I called I spent anywhere from 5-20 minutes on hold while trying to get updates on my car. When I picked up my car it was an additional $500 more than I had been estimated and I still have more work needing to be done."

"Please don’t never take your vehicle to this place. They damaged my door underneath. I took my vehicle to get two opinions from insurance claim body shops and the said it had to be damaged when they did my oil change. Been taking my 2016 Ford Flex there almost over a year it has 76,000 miles on it. They really don’t honor Customers. A 45 minute oil change turned into three hours later and me finding damages which now Im blamed for."