Advance Appliance Services 1830 Air Lane Drive, Nashville, TN 37210

"Advance Appliance is always my go to. Always great office staff. Amanda was super friendly and had great customer service. The technician that came was very professional and was able to get my dishwasher up and running with no parts! Highly recommend."

"Kevin's service was outstanding! He not only fixed my dryer promptly but also went above and beyond to ensure everything was in top-notch condition. His dedication and attention to detail exemplify the highest standard of customer service. I'm truly impressed and won't hesitate to rely on his expertise for any future repairs. Kevin should be the model for all service members to emulate"

"I cannot saw enough about what an amazing experience I had through the entire process of getting our nugget ice maker serviced. From communication, scheduling and the exceptional technician, Joe, it was A+++. Melissa was very proactive and helpful in maneuvering the process for repair with the manufacturer and flexible in assisting on scheduling a convenient time for my schedule. The technician, Joe, was absolutely outstanding in every facet. He had helped a while back with a compressor on our refrigerator and was very knowledgeable, professional, worked hard to bring value to my experience and also answered so many questions I had with nothing but a great, upbeat attitude and with a deep knowledge of the products he services. When it came to fixing the ice maker, Joe, was incredibly thorough and patiently explained everything he was doing . He took the entire ice maker apart to ensure everything was working properly and performed a thorough cleaning and left with the ice maker working like new. Joe was the best technician I have encountered, and have been fortunate to have some good ones. It was a pleasure to have Joe service our appliance and it was great to see him again. I will use Advance Appliance Services any time possible and request Joe anytime service is needed."

"My wine refrigerator stopped cooling. After pricing a new one (same brand) I decided to give a try at fixing it before dropping thousands of dollars on a new one. Advance Appliance Services came out and immediately found that I needed a new thermostat. The visit was scheduled for shortly after I called and the technician was great taking care with the floor and bar area when working on the wine refrigerator. I had to wait 6 weeks because the part was on back order but Advance Appliance kept me informed and scheduled repair as soon as the part came in. They were reasonably priced and did a great job. My Wine refrigerator is back in business for a fraction of the price of a new one. I will use them for appliance issues again when needed."

"$1,500 for 1.0-1.5hr labor! I have an "S" stamped on my forehead for stupid. I trusted & paid without seeing details. Their tech told me he gave me a break because he wouldn't have to remove fridge doors and I had clamp work lights illuminating the area, cleared work space and even had a small step ladder in place for him. You can see in the pictures the mechanical part is easy to get to. I assumed when he quoted the price it was soo hi because its SubZero and parts presumably are expensive. My stupidity culminated in paying without seeing details. I asked for a receipt and was told the office will send. I didn't receive and it took four calls by me to finally get a receipt with my suspicions increasing then confirmed when they belatedly sent me the receipt. I was shocked to see they charged $1500 for labor when I knew it only took 1.0-1.5hr and was faster because of my help and then discovered one more slap when I learned even with an outrageous labor bill they only stood behind their work for 30 measly days. I called to try to see if error or they'd be more reasonable--nope- Mr Drew Deal, the owner, said very reasonable because their tech had a lot of training (which is true because I experienced his efficiency and expertise) but even an expert shouldn't charge $1500 for one measly hour. And if he was such an expert, why stand behind it only 30 days (they then changed it to 90 days)! I bet he'd scream in outrage if the owner was charged $1500 for dental tooth cleaning or eye exam or his tax accountant. I also bet when its time to pay his tech he doesn't say--your an expert and entitled to $1500 (nor even a fraction of it) for each hour you work. Unfortunately I'm not the only one who was charged $1500 for labor; you can see other Google reviews with exactly the same dollar figure and complaint. Don't get an "S" stamped on your forehead because you're trusting."