AAA Chula Vista Insurance and Member Services

"Just visited Chula Vista branch trying to sort out DMV paperwork madness. After a few minutes of waiting, got assigned to Trish. She helped me out with presenting options to get my situation resolved and was patient to guide me through all the steps, repeating what I needed to do and clarifying my questions. Excellent service especially when all this paperwork can give us all headaches...me especially! Thank you Trish for your attentive, professional and friendly customer service today. 5+ stars!"

"Very poor customer service. I went in to process a car title change and a cancelation of membership as I'll be relocating abroad and I needed to do this asap. Myriam assisted us and everything about her service was wrong. She forgot to gather my signature for the title change and then called me days later when she realized her mistake and asked me to come in to sign not being considerate about others busy schedules. I did go back and had to wait more than 30 min to process something that wasn't my fault. Also, she said I couldn't cancel my membership because I wasn't the main account holder and 2 minutes later I asked the front desk and they did it for me!! Disappointed, very disappointed."

"I use AAA services instead of going to the DMV. Less crowded, faster service same results."

"Wait time was long for a Saturday morning. Sign says open 9am to 1pm Sat but when we left at 1pm, there were still many people waiting. The lady who helped us with title transfer was very nice and helpful, always with a smile on her face. I definitely had a pleasant experience aside from the long wait time."

"It’s unfortunate to have to post a negative review. I find most of a AAA employees at this branch are friendly, respectful and knowledgeable, as that is the purpose of their jobs. However, my experience with the DMV department was terrible. The person who serviced me talked down to me, spoke loudly where others around were staring and shamed me instead of helping me through my registration issue with kindness and knowledge. That was yesterday and it’s still bothering me today which is why I am writing this. She needs some customer service training! I am upgrading my review today after my visit today. As my previous review noted almost always receive top notch friendly service. Today I did, and I wanted to post a positive review as the DMV and Insurance professionals did a great job. Friendly, helpful and knowledgeable. Thank you."