Walmart Auto Care Centers 75 Broadway, Chula Vista, CA 91910

"Today 3/10/2024 at 12:00 PM the security man driving around was patrolling and as he was driving he was on a phone call as I was walking inside the store with my family and the man seem to not be aware of his people around him because of the phone call. I come out of the store after my business there and here he comes again driving around and on the phone, as he passes by I made sure to share what I had in mind "Hey sir... get off your cell phone" (this was an older man) he shouted something but could not understand and kept walking as he kept driving, this man all of a sudden appeared cutting through car spaces to make sure he reach out to me and said "Why do you care?" I told him it was not professional and it didn't for sure look good. He then had a nasty attitude towards me as a client and said he was going to call the cops on me! Dear Walmart please make sure to start watching this security guard of yours and his values!"

"This place deserve 0 star, 1 star is to much for this place. couple mounts ago l changed my tires here. At the end of the service they charged several extras without asking my permission. which is bobble check, disposal tire, tire warranty etc. my question is why you guys are not asking to customer l need those service. l hate those kind of surprises. l got mad and l said whatever and l left. 5 days ago l got flat tire, l saw screw on tire. l put spare tire and went to Walmart same location. there was no line. time was 10.30am. they ask me, do l have an appointment ? l said no l just got flat tire. they told me l need an appointment . we are all booked for today. there is no cars it wont take long patching tire. l said you guys are charge me insurance for flat tire. how l am l going to guess l will have flat tire couple days earlier. l told them l cant travel on freeway with spare tire, it is not safe and l need to go work. they told me sorry we cant help. l ask manager and they ignored me. l went inside and ask manager. and talked with him. he said we will help you but it can be several hours. l asked him why it is just screw it wont take long. he told me 11 am they have an appointment. time still 10.45am. if they are busy l totally understand and respect. they don't want to help walk in. l went another tire shop in Chula vista they fixed my tire under 10 min. l paid $20. l wasted my money for tire insurance and my valuable time at Walmart. this place is waste of time. if so many people giving 1 star they should change something."

"My call was answered in a timely manner, I inquired about availability of tire pressure sensors and set up an appointment the same day. Manager Joel was very informative, attentive, tenacious and professional following through to completion even while short staffed. To me Joel showed me a commitment to customer service, satisfaction and his craft. I will make this Walmart Auto Care Center in Chula Vista Ca my go to service, which is 22 miles from home as long as Joel or another manager of Joel's caliber is in charge!"

"Literally worst experience all around. First it took 20 minutes to even talk to anyone to make an appointment. I make the appointment for tire alignment. I drive all the way there and they say my appointment was made for an oil change??? And they don’t do tire alignment. The guy insisted I made the appointment for an oil change and even showed me the appointment was for an oil change instead of apologizing for the mix up on their end. I just waisted my time and my gas for no reason. How does this even happen? Why couldn’t they just tell me over the phone they don’t do that and why would they schedule me for an oil change??? Don’t even waste your time going here, I’d rather pay more money than have to do this again."

"I have a tire installation at 7am. I was here at 6:40am. And made the line. No one was set for tires. They opened at 7:10am. I was the only one for tires. I was ignored for 5 minutes. And saw they were not going to be able to honor my appointment with the lack of employees. Being time sensitive, I decided to just pick up my tires to get them installed in a timely manner else where. It’s 7:30am currently and I’m still standing at automotive waiting to speak to someone to get my tires! This place is highly unprofessional and will not be taking my business here anymore. As there are several Walmarts around me!"