Pep Boys,

1000 Tierra Del Rey, Chula Vista, CA 91910, United States

"Don't schedule appointments for when your mechanics are at lunch. People make appointments to maximize their time, not to wait almost an hour just to be pulled into the bay. I wouldn't be back here if the job was done right when the car was initially brought in a month ago."

"My battery died so I called a local chain auto ship and they quoted me over $300 for the battery and installation. I called Pep Boys and they gave me a list of battery options for my car that they had available, warranty information, and installation cost. I was in and out of there quickly and treated kindly throughout the process. I'd def recommend."

"Had a slow leak in a tire. Made an 8:00 appt today. Was there early, first person in line when they opened. At 9:10, they still didn't look at the tire. My car was just sitting in the parking lot the whole time. I asked why they make appointments they can't keep and was told, '"That is something we are working on." I left without an apology and went to Discount Tire. My time is too valuable to wait around like that. That is why I made an appointment. There is Discount Tire, Costco has tires, Valvoline changes the oil in 15 minutes--- all right there. No Pep Boys coupon or brake special could ever bring me back. If you choose this Pep Boys, I hope you have a better experience."

"10 stars! Checked with around 10+ shops around SD CA to get my new wheels and tires installed, they are the cheapest and service is straight to the point! They know exactly what to do and they dont offer add-ons, No monkey business. One of the best service Ive ever had! This branch definitely one of the best there is!"

"Easy to setup an appointment online. Great customer service, at pickup the honored coupon for free battery installation and senior 10% discount. I'm a happy customer."