Fadaie Insurance Services, Inc.

"Stay from this "Agency". They messed up my renewal (odometer reading, discounts, etc.) blaming everything on Mercury Insurance. Needless to say that I dumped them. Here is my last communication with the owner Kash Fadaie: Mr. Fadaie, Are you trying to convince me or yourself? 1) When the original quote came in August, all the discounts were missing. It's not like education, multi-car/multi-policy facts suddenly disappeared, so they should be in the renewal, right? Why were they not included, and why weren't those errors caught by your personnel? Is it Mercury or your personnel? 2) I asked Steve why co-op insurance went up that much, he said  I was lucky the increase was not more than 40%. Smart answer but hardly an explanation appropriate for customer service. BTW, Sue who promised to look into HO policy, had never provided any feedback. Does it look like a Mercury issue? Does Mercury put words in Steve's mouth and make Sue forget her commitment? 3) In regards to the odometer reading, if there is indeed a rule about the 6-month gap between readings: a) Why did Sue tell me that the adjuster agreed with my numbers if there is a "6-month rule"? Just read her 10/11/2023 e-mail, you have a copy of it too. b) Why nobody informed me about this rule in August? Does Mercury make Sue lie and both Steve and Sue forget this rule? c) There were no services performed on my car for almost a year, so the May odometer reading info was fake. In this case, my August reading is valid. The latest findings: the odometer reading was on our second car, Sue Ryan couldn't figure out that! Kash promised to sort things out in couple of days, it's been nine days and ..... crickets."