Graham's Living 244 Cool Springs Boulevard, Franklin, TN 37067

"The people at Graham's are not very friendly. And, it's like pulling teeth to get them to return your phone calls. This was both during our selection and purchase. And, when one of the ceiling fans we purchased from them didn't work after less than four weeks. Warranty repairs seem to be low priority at Graham's. Will not return here in the future."

"I have been a Graham lighting customer for over 8 years. I don’t normally post reviews but sometimes the service is so compelling that you must write one. Customer centric service is a dying breed, and it is refreshing when you come across an organization that has sustained a culture of “client first” mentality. Ginger, the owner, has successfully created an environment which makes you feel important as a client. You get the attention, the follow-up, the flexibility, and a small business feel where the vendor goes out of their way to make things work. The business offers an immense selection of beautiful lighting options and design help as part of the process. Me and my wife are picky, but we have been so impressed with the patience, the professionalism, and most of all the “do what it takes” attitude. In this era of disappearing service standards, it’s great to see that the spirit of making customers feel special is still alive. I am very impressed and know that you will be as well."

"**Updated Review** Shortly after I left the review below, I was contacted by Randy Smith at Graham’s. Communication improved greatly once Randy became involved with our issue. He was able to track down a replacement light fixture at another store and had it installed in our house within a couple weeks. The installers were top notch as well. I hate that I had to leave such a bad review at first to get some traction with Graham’s, but I have to give kudos to Randy for getting involved and making things right. I’m hopeful that our situation was not typical and his staff at the Franklin store are better able to handle events such as this in the future. —————————————— I'm giving this review in hopes that it will be noticed by someone at Graham's. I've spoken to them several times about a replacement light fixture from a new build that has been on back order since August (it is now late November). Each time I call no one can give any answers or suggests any solutions. I called again today and was told I would be called back by end of day with an update. Again, no call back. Very frustrated. I will update this review upon conclusion of the order."

"Wonderful design team, used Grahams as builders preferred choice. Easy appt. set up, and Ann has tons of experience. I enjoyed her honest and clear suggestions, and also saying if she didn't prefer the selection. Feedback in all areas is great! There were some back orders, and that was easily set up and installed after my homes completion. There was one small challenge with a light, and no questions asked, just immediately take care of by Aaron and his team!"

"My husband and I worked with Darla at Graham's for lighting for our new house. She was fantastic, so easy to work with and knowledgeable. She always had a quick response for our questions and worked fast with our builder in order to get our lights in on time (even thought he ordered late). This was a great experience and we will definitely return to Graham's for our future lighting needs."