Mattress Firm CFT Retail Plaza

"We visited MANY mattress stores and furniture stores. Products and prices were similar. What caused us to go with Mattress King was the excellent product knowledge and customer service of Ms. Christopher. She is the sole reason we chose your Company. Julie is professional and cares. She focuses on the needs and wants of the customer. A true super star. Thanks Ms. Christopher."

"Great experience and sleep, after an exchange. I’m in sales personally and understand all the tricks. I am weary of the promises made by many. Our experience was absolutely great. We worked with Jason Lopez at the Cool Springs mattress firm. He promised, if weren’t satisfied he’d swap the bed or do a refund. We bought a nice tempurpedic bed and slept horribly. It just wasn’t right the right one for us. We downgraded beds but stayed with tempurpedic and have had amazing sleep. When we went to swap the beds, Jason didn’t hassle us with an upsell. He informed us of the benefits but was very respectful in our decision to change. He got the credit applied to our account for the difference and stood beside the new pricing offered through a holiday special that happened after our purchase. Again, I was concerned about MF after reading Reddit and some other things, but Jason absolutely stood by his word and gave us great service throughout the entire process. The delivery team and team to swap beds, were also very kind and did a great job. I’m not sure about the other MF reviews, but I can say Jason in cool springs, along with his team, fulfilled every commitment and did it the right way. I would work with him again."

"Wasn't planning on getting a tempur-pedic mattress, the ones I've tried have been more firm than I like, but Julie helped us find one we're thrilled with (she's awesome btw). I didn't realize memory foam could feel like a cloud. I'm grateful we didn't go with Purple. We had a horrific customer service experience... word of friendly advice, avoid the Purple showroom in Nashville at all costs! After trying the soft memory foam it's clear the advantages to the grid. Instead of having a textured feel, the tempur-pedic smoothly contours underneath you. Julie also helped get us a great deal on accessories like pillows and bed covers. She was super knowledgeable, not at all pushy, and really good at making us feel confident in our purchase."

"Jason was THE best at helping me pick out the perfect mattresses for my guest room. He was so patient & knowledgable! He made the whole process so easy!"