Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place

"Floors were sticky including carpets. The room was outdated and had an odor. The gym equipment was rusted, there were no cleaning materials or towels, and the floor looked like it had never been cleaned. Lastly, the hallways smelled of marajauna and the staff seemed less than awake and aware."

"I called the hotel to make adjustments to my reservation only to have the worst service. The evening worker “Unique?” did not want to help. She was rude and would not give her name, told me I need to come to the front desk and get her name off her name tag. That's not how you treat a frequent traveler who is loyal to the Hilton brand. Super disappointed!!"

"What a great place to stay! Front desk staff was excellent. The entire place was clean. Wide hallways, but unfortunately, you can hear everything from loud, ignorant guests walking the halls. They offer complimentary coffee/tea and popcorn. The shower had great water pressure. Breakfast was good, too. Scrambled eggs, cheese omlette, waffles, sausage links, potatoes, bagels, and cereals. Fabulous Martin's Bar-B-Que is across the street that serves great smoked food. I definitely recommend this hotel."

"Very nice people. I had eye surgery at 8 in the morning and check in is at 3pm. They accommodated us at 830 am with no hassle due to the circumstances. My wife works 6 pm to 6 am so it was nice for her to be able to rest and take my child with us."

"When I took the elevator, there was an unpleasant smell. Even though it wasn't raining, there was a water leak in the hallway on the first floor and the floor was soaked. When I flushed the toilet, it didn't fill up properly, so I asked the front desk to take action, but no action was taken immediately. The phone in the room didn't work, and I asked the front desk for help, but it wasn't repaired until I checked out. Above all, even though I paid for the accommodation in advance through a third party travel agency, $330 was charged to my card after check-out. When I returned to Korea, I requested an explanation and cancellation via e-mail, but I did not receive a proper response, and even though it has been more than 10 days, there has been no reply to my email. I have used many hotels around the world, but this is the first time I have experienced this kind of service, even though I paid close to $200 per night including tax. I hope the additional payment will be canceled quickly if the administrator sees this post."