Grayson BMW
10671 Parkside Drive, Knoxville, Tennessee 37922
About the Grayson BMW
Grayson BMW is a premier car dealer and finance institution located at 10671 Parkside Drive in Knoxville, Tennessee. As a trusted BMW dealership, we offer a wide selection of new and pre-owned BMW vehicles, along with financing options to fit your budget. Our knowledgeable staff is dedicated to providing exceptional customer service and helping you find the perfect BMW for your lifestyle. Visit us today to experience the luxury and performance of a BMW firsthand.
10671 Parkside Dr, Knoxville, TN 37922, United States
Opening hours of Grayson BMW
Monday:
09:00 - 20:00
Tuesday:
09:00 - 20:00
Wednesday:
09:00 - 20:00
Thursday:
09:00 - 20:00
Friday:
09:00 - 20:00
Saturday:
09:00 - 18:00
Sunday:
Closed
Reviews of Grayson BMW
"Outstanding buying experience. Roger was very helpful in answering all my questions quickly and accurately, and he listened as I described what I was looking for and then made several models available for me to look at. I was able to get just the car I wanted at a fair price in a short time. He wasn't trying to just sell cars, he was helping me find just the right car at the right price, all with an easy and relaxed process."
"Brian and the team at Grayson made my experience so enjoyable and smooth. Brian is knowledgeable and professional with prompt responses to any questions I had. The showroom staff was friendly and helpful. I absolutely love my new car and had a wonderful experience at Grayson BMW."
"I had to write this review to brag on my wonderful experience with the entire team at Grayson, especially Rich Gray. If you want a reasonably priced, honest dealership I would recommend anyone to Grayson BMW and ask for Rich Gray. In February I got my first car, a 2020 BMW 230xi with 40k miles for the price of a new Honda Civic. My car had no obvious signs of a previous owner, and it is evident this dealership takes care of their vehicles."
"Review for Grayson BMW of Knoxville, TN To anyone considering a purchase from Grayson BMW of Knoxville, please STAY AWAY. Don’t do business with this dealership. You may think you’ve found the car you’ve been looking for and the price is great. However, under the hood and behind the shiny pant, awaits problems and nightmares. The salesman may seem nice, everyone is smiling, but they are in business to take advantage of you. They only want your money, afterwards you won’t hear from them again. They don’t support you or stand behind their products. I anticipated the joy of owning a BMW X5 but was instead met with blatant dishonesty and indifference from the dealership. During the test drive, I identified a faulty temperature display. The client advisor had the service technician put the car on the diagnostic machine. I was told the it was a minor issue, that the car just needed an update and everything was “fixed”. Unfortunately, this was just the tip of the iceberg. As I drove the car home, the infotainment system began to go in and out. I couldn’t get my mobile phone to connect and use the Bluetooth functionality. Worse yet, the next day during rain, water leaked from the windshield onto the electrical panel. I called Grayson BMW after each incident and was told not to worry, everything would be covered under the manufacturer’s warranty. I took the vehicle to a local BMW dealership and they revealed there was a third party windshield installed and not properly fitted, which allowed the water to leak into the cabin and damage the electrical panel. I tried contacting Grayson BMW for two days. They ignored all of my calls and voicemails. I sent an email with the inspection report and invoice. The used car manger finally responded and said “Unfortunately, we never placed a windshield in the X5 therefore we cannot provide any assistance.” They were not only dismissive, but entirely deceptive about their role and responsibilities. This is not just about a windshield. It’s about a dealership’s commitment to honesty, integrity, its duty to customers and standing behind their products. This level of disregard is not only unprofessional, but speaks volumes about Grayson BMW’s values. Please use my experience as a warning and DO NOT purchase a vehicle from Grayson BMW."
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