Fairfield Inn & Suites by Marriott Memphis East/Galleria

"Essentially just stole our money. Arrived and was told that our reservation was cancelled because of a declined card. Was given no notice of this beforehand. They also told us they were completely booked. The next day a charge for the room was left on the card, which was “strange” because we never actually stayed there and they said the card didn’t work in the first place. A week later we are still calling to get a refund, being referred from one manager to the next. If you’re looking to stay here, the courtyard across the street has similar rates and actual service. These people will just take your money and leave you on the street."

"Unfortunate experience after a 12 hour road trip, we arrived to our hotel only to hear that our reservation had been cancelled because of a card that “didn’t go through.” In not being able to stay there we booked another hotel in the area, only to end up getting charged later for our original booking here. Frustrating issues, management, and suspect activity in charging a card without a night spent. If for some reason you enjoy frustration, stay here!"

"Was supposed to stay here overnight, however after driving 12 hours driving, I was greeted with a annoyed front desk. They said that my room had been cancelled and that they contacted me (they didn't). They claimed that my card was cancelled. I ended up just leaving annoyed with how they refused to help in any way. And to my surprise, apparently my cancelled card was still charged even though it allegedly "didn't work". DON'T STAY HERE! ITS A TERRIBLE LOCATION!!! THERE ARE OTHER OPTIONS NEAR IT THAT ARE WAY BETTER!!!!"

"Was driving for a college baseball team. TV didn't work. Every day the front desk said that they would fix it first thing in morning. Didn't have towels, they said they just overlooked. Third day return to this. Bed stripped with no linen or bedding. All my things tossed onto the couch. Took 2 hours of dealing with front desk to finally get moved to a smaller room. TV did not work in second room either."

"Moved over to this hotel from the next door hotel due to issues within. Just to have a poor experience here as well. Very outdated. Rooms smell musty, pool area seems very broken down and outdated. Hot tub advertised on website but is empty and being filled in due to a company lawsuit. Beds are very broken down and feel like they have worn down springs inside of them."