ECCO VALLEY FAIR

"Wow, completely complacent staff? Not interested in helping, saying hi, or how can I help?"

"They are pretty boots but none in Wide size"

"It's incredibly disheartening to share my recent experience with your store's customer service. Frankly, I was appalled by the level of unprofessionalism, rudeness, and sheer disregard for customer satisfaction that I encountered. Despite notifying your staff and calling the store 30 minutes ahead of time, ensuring that I would be able to pick up my already paid-for shoes before closing time at 9:00 PM, I arrived at 8:59 PM only to find the store dark and closed. Meanwhile, neighboring stores were still open and serving customers diligently. To make matters worse, rather than assisting me as a customer, your associates, namely Issac and Kasandra, saw fit to call a security guard. As I stood at the front door, hopeful for some resolution, I made the mistake of calling the store, only to have my concerns met with a complete lack of interest. They simply hung up on me, leaving me feeling utterly disrespected and disregarded. It is of utmost importance that I bring to your attention the completely unacceptable behavior displayed by your associates, particularly Issac and Kasandra. Their actions not only reflect poorly on the Valley Fair Mall but also cast a shadow over the reputation of the Ecco company. I sincerely hope that you will reconsider hiring individuals who demonstrate such a blatant lack of consideration for customer satisfaction. I strongly urge you to take swift action in addressing this matter. It is crucial to rectify the behavior of your staff and implement measures to prevent future customers from experiencing similar mistreatment. Upholding the highest standards of customer service is vital to protect the reputation of both the Valley Fair Mall and the esteemed Ecco company. I trust that you will give my feedback the attention it deserves and take the necessary steps to improve your customer service practices. Your customers deserve better treatment and a more respectful experience."

"They have very comfortable shoes, but their staff definitely need more training, they have just been chatting instead of helping us."

"Super friendly staff! I've been a long time fan of ECCO shoes, and thought of getting my wife a pair for Christmas. I wasn't sure what to get but Genesis made the process so much easier and helped me find a pair of boots that my wife ended up loving. Definitely recommend."