Aritzia,

2855 Stevens Creek Boulevard, Santa Clara, CA 95050

"They forgot remove the security tag for me after my purchase and I have to drive all the way there (back and forth one hour) to get there and let them remove it, the staff there are extremely indifferent about my experience. Do not want to shop there anymore."

"I made a special order on 2/08 at this physical store and was already charged. It's been 3 weeks and I see the item is in stock on their website yet I haven't been contacted nor has my item been delivered. Don't trust this store for special orders, they'll take your money and never send you the item. I was able to get the special order canceled and received a refund, which is the bare minimum so at least I got my money back."

"Decent quality clothing at outrageous prices and salespeople with way too much attitude!! I made a purchase online for black Friday, but they would not give me my refund stating that since there was a black friday discount applied, refunds are not possible. Only store credit. How does that make sense? No, thank you!!! Not coming back!!"

"Two stars because of the terrible mirror situation. There are no mirrors in the dressing rooms so you have to walk out into the waiting area, past people sitting on sofas staring at you, to see the outfit in a mirror. It was very uncomfortable. I almost turned around and left without trying anything on when I realized. The salesperson who helped me was very nice and helpful. No complaints there."

"Not sure if it’s because I came in on a busy Saturday afternoon, but not only did no one help me but one sales associate in particular who was making her rounds on the floor seemed to avoid contact? My husband and I were rounding a corner and as she and I were about to cross paths, she did a complete 180 and walked away. We made eye contact and everything! So bizarre. I used to be an avid Aritzia shopper back when it was located upstairs near Williams Sonoma and the girls who worked there at that time were always SO sweet whenever I’d shop there. Now, my shopping experience at Aritzia is unpleasant and unwelcoming. I also feel the quality of their clothing has diminished over time. Unfortunately, they’ve lost a customer in me."