Alans Carpet & Floor Covering 167 U.S. 72, Collierville, TN 38017

"I would not use this company for anything in my home. I called many times to have cracked tiles replaced that this company installed and never once did they ever show up! Then when I would call to find out what happened the owner had someone keep telling me he would call me back and never heard from him! Horrible customer service and installation DO NOT USE THIS COMPANY!!!!!!!!!"

"They have done 2 jobs for my past clients that were good. Christy and Norris are very helpful, give you a comparison to what builders are installing across the price ranges."

"Replacing Hardwood Floor: Sales man is just sell the product there is no customer relation, Store people are very nice. Installer are horrible. Bunch of unprofessional people. 1st they made huge scratch moving furniture, after the install. I had to call to tell them to come back to fix it.. Installers came back and start replacing the parts. using saw to remove part of my floor and replace them now they are not fitting good, Also there are so many dents while installing they had to hummer the woods, I request using new hummer, they said they will replace whichever I want, but there are too many so, I had to sacrifice my feeling and let them finish. I would recommend what type of people are coming to install before purchasing floor. It is all about sales man and installer that I had issue with. I feel like I just got brand new price with dented vehicle."

"Norris Plunkett at Alans Carpet & Floor Covering has been my "go to" provider for flooring needs for 17 years - always reliable and fairly priced. Replaced carpeting in the home I sold in Collierville several years ago, installed all of the flooring in my 2008 house in Wolf River Ranch, two of my daughter's houses, and my new house in Rossville. Great doing business there!"

"I would not recommend this company to anyone! Very unprofessional they put in a tile floor for me I wasn't pleased with it and when ever I tried to call it took them days to get back with me Finally they sent someone out on Saturday to fix something they didn't do right and the guy used the wrong color told me it would look different when it dried and of course it doesn't. I called Alan and was told he couldn't do anything about it. I have had it with them!!"