Lowe's Home Improvement

"Excellent store and well stocked. We had what we needed and were going to the job site."

"Super customer service from Tre in the appliance department at the Collierville TN store. The whole visit and purchase went very smooth and Tre even loaded the washer for us. Thank you for such a great experience"

"Purchased a new dryer from Lowes in Collierville,TN last week. When the Lowes delivery service delivered the unit, they had the wring cord, so we had to wait until the following day. When they left with my storm door closers and I had a scached floor. Originally, the service people failed to hook up discharge vent. I called the delivery service, and they sent the original service team back to correctly install the discharge vent. The first time we used the dryer, it tripped the 30 amp. I reset it and once again tripped breaker, and it failed to reset. I called customer service at the Lowes Collierville and was forwarded to the appliance department for 15 minutes and never reached the appliance department. With the exception of the associate who sold us the dryer, when I went into the store for some assistance the associate who claimed to be a manager didn't know how to reschedule my delivery date, really? I'm not sure if she is really a manager or just trying to get rid of me. Can someone tell me how to get the attention of a real Manager? As for now, I won't purchase as much a nail! I'll give all my business to their competition."

"I’ve held off making this in hopes the issue would eventually get resolved, but here we are. We purchased a couple windows (sash kits) for our unborn child’s nursery in February of 2023 through the installation department with hopes to get on the schedule for an installation before our child’s birth in May. After months and months of cancelled installations (no fault of the contractor) due to Lowe’s incompetence with handling the order, it is now almost October and our nursery is still without windows. The windows we spent 2,000 dollars on in February of this year. First, the parts could not be found within the installation department, then they were “found” and the contractor rescheduled, only to show up to the store and (shock)… still no parts. Apparently someone has been falsely signing for the parts even though they didn’t actually exist? This happened multiple times. We received calls and voicemails stating the parts were ready, time to install! Only for the contractors to show up to nothing and have to cancel our installation. Eventually we personally presented to the installation department at the store… still no parts. Only to be told these parts we’ve waited months for have actually been discontinued. It’s almost a joke at this point. We’ve been waiting for months, we’ve spent hours on the phone attempting to resolve the issue with nothing to show for it. We’ve taken time off work to be present for installation appointments multiple times only for them to be canceled. Our kid can’t safely sleep in his nursery. We will be cancelling our Lowe’s credit card (used to pay for said windows) as soon as it is feasible. This entire process has been complete nonsense. It’s almost October. We’re out 2,000 dollars with nothing to show for it."

"If you're a person who thinks stores located in certain areas have greater service, I'd suggest you NOT add this store to your "Stereotypical Demographically Based Store List." An older gentleman, whose name escaped my knowledge, was very helpful & had a nice sense of humor. He offered a cart for all the quarter round we were carrying & added that while the cart was larger than needed, we were more than welcomed to fill it with more items. Other employees seemed disconnected from their surroundings as if they were daydreaming of better places to be or quantum leaping in their minds. Unfortunately, I COMPLETELY UNDERSTAND this practice, but that doesn't make it customer friendly or acceptable. At some point, my counterpart needed some info on some stain, so we stood at the counter near the paint & stain. One of "the young people," helped another customer, then, went & leaned against the counter to enjoy some cellphone time, entirely disregarding presence. I didn't activate my invisibility mechanism, so, I knew without a doubt we were visible. I suppose he was there to perpetuate & prove the "Young people have a poor work ethic," opinion & that, he did very successfully. Other than that, we found what was needed & moved on with our day. So, in closing, if there's another Lowe's in the state, I'd go there. If not, I'd drive around the neighborhood to see if anyone may have thrown the items I need in the trash or maybe they'd fallen off a vehicle, by chance. If not, I'd go here & double check my invisibility mechanism before going in. There may be a short in it."