CV Honda - Service 580 Auto Park Drive, Chula Vista, CA 91911

"Lilyan was very helpful along with her team. I am so happy with the time she and her team took with me. I didn’t feel pressure to buy, but was guided on what was best financially and practical with two kids. Thank you for helping me get a new start in something I can picture being in our lives for a very long time!"

"Christian Ramos is amazing, very honest and detail oriented. If Christian ever goes anywhere else I will definitely be following him! He’s my service advisor for life!"

"Cristian Ramos always helps me when I bring in my car and he's always very attentive, courteous, and professional. Quick service and very trustworthy!"

"I took my car to get serviced here for the first time , I needed to get an oil change. Employees were nice and polite and I was able to use their shuttle system. Everything was going well until I got a call from a technician letting me know that my oil plug was very loose and that they will have to re- torque the part where the plug goes into the oil pan. I found it very weird that every time I’ve taken it to other Honda services never had that issue and even called back to talk to the last technician from another location who happens to be my friend and confirmed that there was nothing wrong last time they serviced it. I brought that up to them but they said they didn’t “touch it”. I asked to get my car back I didn’t want them to do any work on my car since the repair was going to be almost $300 dlls. I got my car back and noticed they reseted the oil change notice in my car without even doing any work on it. I looked and the oil life said 100%. Please be careful if coming here!!!!"

"Be weary of Quiency B., who is a "service advisor", Luis G."Technician" and anyone else who works in the Car service area of Chula Vista Honda. For months now I have been dealing with some type of leak under my hood which causes my AC to periodically have a slight oily or gasoline smell. After months of dealing with this problem I finally decided to take it to my nearest dealer in order to resolve this issue. BUT, before going in I decided to check a couple of things before taking it in just to see if anything new has developed. I ended up checking BOTH my cabin filter and my engine filter since those are common issues that can occur and lead to issues like the one I was having. Well, low and behold, only after leaving it with Quiency and his team for only about 20 minutes I receive a call that it is indeed leaking oil but also other interesting developments. First, that my valve cover needed to be replaced when I had JUST replaced it months prior. Then it gets worse, they then tried to sell me on the fact that BOTH my Cabin filter and engine filter were straight up missing from my vehicle. I quickly let Mr. Burnell know that it indeed was not missing literally checking it right before I turned it in. Caught in his lie, Mr. Burnell quickly tried to push the blame on his Technician that he was the one that caught the issue. After then losing communication from him for about 10 minutes, I decided to drive down and get my car back ASAP. Upon walking in, a very tense and scared Mr. Burnell was trying his best to assist me and get me out of the door as quick as possible but not without FIRST paying for a $180 "Diagnostic fee". While I can understand his reasoning on why they charge a diagnostic fee, I believe that only for 30 minutes worth of labor MAX and on top of that literally stealing BOTH of my filters, this was not something I felt comfortable paying for. Not once did they apologize or even try and replace or give back my filter, they just lied through their teeth through and through until I left dissatisfied, disappointed and very, very upset at MYSELF for even going to this place to begin with. As I wrap up, a couple of notes for anyone who ever wants to go to Chula Vista Honda. 1. ALWAYS check and DOCUMENT your car (pics, videos, etc) BEFORE taking it in to any type of service 2. PLEASE do YOUR research, these "professionals" will use any type of tactic, to maximize their dollar on unknowing customers and peddle unnecessary services and yes, even steal from your vehicle. 3. DON'T make the same mistake I did. Honestly, just avoid the headache that comes with visiting Chula Vista Honda and try and find local trustworthy Mom and Pop shops who wont try and scam you."