Navy Exchange Car Care Center & Gas

"Oil change and tire rotation took over four hours and charged $85. They won't use oil or filters you bring. Unless you're completely incompetent it is not worth your time to come here."

"Do not trust this place to do quality work on your vehicle. Took my car in for an alignment after doing some suspension work. Seems like their machine is not calibrated properly, even though the alignment showed it was within specs on their sheet, my car pulls to the right. I brought the car back the following morning to have them recheck their work and all they do is make excuses, blame the tires (which are brand new, just installed a week ago), blame that suspension components are bad and installed incorrectly. They were gonna charge me to have someone check their work, just ridiculous. They will do everything in their power not to correct their lazy work. The main part is that they didn’t even test drive my vehicle after doing the alignment to check if it was done correctly. The just use a machine and don’t actually make sure the vehicle drives correctly. If you care about your car, take it somewhere where they actually put some pride in their work."

"Please beware of none-adherence to their operation hours and poor communication…caused so many inconveniences for customers! Brought my car in for a basic maintenance on Saturday at 0830AM and was told that it won’t be done until late afternoon, so I had my spouse pick me up and went home. Less than 2 hours later, I got a call from the front desk that it was already done and I can pick the car up anytime before 5pm (operation hours on Google and their website also stated Saturday is from 8AM-5PM). One wasted trip when I could have just waited at the store. More ridiculously, when we showed up at 4:15PM the same day to pickup the car and the store was already closed!! Another wasted trip! Now I work Sundays and the weekdays from 5AM-7PM and won’t have my car nor able to pick it up from the store at all. Please either update your hours accordingly or train your staff to know the store hours and give customers an appropriate estimated service time!"

"If you’re a woman do not go ANYWHERE near this shop. I’m a mechanic and my friend brought her car here. We both knew what was wrong with it and went to get it fixed since we didn’t have the time. They said it would be ready the next day. It’s now been a week. We still don’t have the car. ON TOP of that….. the part was about $150 so around $300 total. She signed a paper. Like I said we had both looked over the car. The claimed a hose was broken (which I had just checked before dropping it off) and TRIED TO CHARGE her $1000. When she said no, they dropped it to $600. She said no again and they said “ok we will do it for free” so either it’s not actually broken or they broke it and tried to charge her for it…"

"Honestly, perfer not even going to this nex car center but some of the other NEXs can't service as many jobs. The problem is not the mechanics it's the lousy clerks who serve no purpose other than to mislead you on prices and service timelines. When I was there on Saturday morning there were more clerks than mechanics, therefore they couldn't service as many jobs that they told me the day before I could get done first thing that morning. This is not my only gripe but that is the biggest reminder that they'll waste your time. Idk who the Store manager is but I'm sure their fond of useless clerks that act more like shady car salesman than honest auto mechanics."