AAMCO Transmissions & Total Car Care 301 State Street, Fairfield, CA 94533

"I had my vehicle worked on at another AAMCO in another state and that location was fantastic. I needed this location to check my vehicle and the phone conversation with whoever answered was terrible. I won't be taking my vehicle here if I need more work done."

"WORST EXPERIENCE EVER! ZERO STARS! This place has 2 Managers and 1 Service Advisor. When I first arrived the Service Advisor, Manager and I agreed on work to be done on my car. I had to Authorize $85.00. A week later another $420.00 in Diagnostic. 3 days more go by and the recommendation: A new Remanufactured Motor and PCM. Since the motor was coming out of the car I told the Service Advisor that I'm going to purchase Ca. Legal Headers to be installed and he verbally approved. We discussed the Motor Warranty being honored at any AAMCO across the United States. It was a 5 year / 500K mile warranty that covers 100% Labor and Parts. The estimated cost of Repairs which Included extra time for PCM Issues according to the first manager was $8,071.00 Required $4,000.00 Deposit to Order the new Motor. A few days later I brought in a Cashier's Check becoming more "Financially Committed" On this day I met another Manager Named Tom. As soon as he meets me he bad mouths' the type of car I have calling it and the series of cars from Chrysler similar to it all Junk and plagued with problems. There's much more I can elaborate about this guy but I will just say he's not the person I would expect to be in a management position that deals with customers. Just over a week later I came to inspect the work being done on my car. My Recently installed 4 month old New Leather Seats and Center Console had Mechanics Oil stains on them along with all the windows down collecting dust and whatever else migrated inside. The new motor was installed but the Headers were not. They attempted to install some Cheap Redesigned Aftermarket Intake Manifold on my car that appeared to be much smaller than the original stating that mine was cracked!? and no useable. (Weeks later brought my old intake home with the car and it does not appear to be cracked anywhere!) I had to argue with the Manager Tom to install a new O.E DODGE Intake which he finally agreed to. As for the Headers, we got into an argument where this Manager screams at me pointing his finger at me calling me a Liar and that I never had verbal authorization to have this shop install the Shorty Headers. Also, this manager Lied to me telling me that Headers Cause the Valve Seats to drop and damage the 5.7L HEMI Engine. I never heard this being the cause for HEMI Engines to fail so I asked him to produce the source of this information and he refused. I asked him to produce the Engine Warranty supplied by the Manufacturer of the motor and he refused calling it Proprietary Information. He said that He will write up the Warranty when he has the time. After a Month of my car being in this shop I am called to pick it up because they completed their work. The bill increased by $986.00 When I arrive to get my car the seats were never covered with protective plastic and there was more grease stains on my 4 month old new Leather seats! The Car remote control couldn't unlock the car nor would it start because the Battery had died. The Car needed to be Towed out after paying $9,057.00! Tom said that AAMCO Complete Car Care does not do Electrical or Computer Work I was required to sign a release in 3 places on the Invoice. 1. Orig Estimate 2. That I "Approve of the Increase in price. 3. That "I accept delivery of the vehicle and that services were to Customer's Satisfaction" I was Not Satisfied nor Approved of the Increased Price! If you don't sign these 3 places they will not release your car. If you leave your Car beyond 2 days in AAMCO's Possession after they notify you that the work is completed they will charge you $45.00 per day every day you leave your car at the shop! Next! The Manager Tom provides me his Typed Up Warranty that was a JOKE!!! The Warranty is only to be honored at the FAIRFIELD AAMCO TRANSMISSION Location!?!?!?! And he added conditions that make it easy for him to decide whether to Honor the warranty he wrote or not. They left a few loose wires too! Based on my Personal Experience as a Customer here.... I ADVISE YOU TO STEER CLEAR"

"Took my Stang in after my transmission blew out on me. Great customer service and great staff. Helped with getting my transmission paid for through Carmax and my rental. Thanks Dave"

"Nice shop close to home. Took about a month to get my truck to act up because it only did it every now and then. They were very patient with me and turned out to just be a bad wire harness. They were able to fix it and I was out of there super cheap. Met the new owner and wasn't aware they did oil changes too. Just scheduled my 100,000 mile service because they beat the dealer price. I'll keep you guys posted on how it goes."

"I took it there because my vehicle there because their was oil going in my water pump and I specifically told them if it was the motor that needed to be replaced to call me and I would not want to spend the money on a new motor. after I took it and supposable they found the issue they said it was an easy fix and that the motor was good. I was so happy and said okay proceed on replacing what they had said what it was. Once the fix it and they called me to pick up my vehicle I notice the one hose was disconnected and the car was shaking and was worse then when I took it in the first time. then I called them back and I said the issue is still there and water was leaking as well. I took in the second time and they failed again to fix it. I requested my money back and I had paid them $1,150, as they only offer store credit and spoke to manager and they only reimburse back half of the labor charges which was less then half. please make sure when you take your vehicle to confirm to you of the diagnose before you pay them. I will never take any of my cars and I would not recommend this place as well."