NAPA Auto Parts

"If You need Car care products for carwash, or fluids for brakes, power steering, lubricants or other go visit Auto Zxxx, O'Rxxlly, or other. If You want quality parts, then Napa AP is the place. And I don't want to purchase a part, and then have to go back 2-3 times in some instances to either return because of poor quality or design, or get the right part. You definitely get what You pay for at Napa AP. While they have an extensive inventory between the North, and West Texas stores sometimes a part will require ordering. Lead times are reasonable, most being 1-2 days. I rated them 4 stars because their online search engine You can access stinks. In most cases they are helpful as well depending on the level if experience the Customer service has. All in all I visit Napa AP for Car, Truck, Marine, and some general parts for small engines like Lawn Mowers."

"I will definitely not be returning. The people behind the counter have no idea what they are doing. Once he found my part he wanted to charge me even though I had proof I already paid. Then he couldn't figure out the computer and kept saying ( sorry man I don't really know what I'm doing". He kept saying he needed to get the manager but didn't go get him and instead sat in his chair waiting for the manager to pass by. This is before I said "hey why don't you go get him?". The staff didn't know what a spark plug gapped was either. Hello, ypu work in a auto parts store. The manager was the only one know what he was doing and seemed to be doing all the work. I will NEVER return to this store location again."

"Most Napa stores are well stocked with what you need. However, most Napa stores have counter help that are glued to their bar stools. They do not like to get up and help you find things, they just point or say things like "it's probably in the back" and then just sit there and look at a screen. They are friendly but not very motivated to get off that chair and help you."

"I wish I could give zero stars, but it will not allow me. Horrible customer service! My husband purchased an oil filler cap. Placed it on the vehicle and it came off, spraying oil under the hood. He returned to another location to purchase another one (since this location was closed) and realized the first one he purchased was missing the gasket. He returned to the West Texas St. Location to return the original filler cap since it was defective. He explained to the clerk the problem and told him it was missing a part. The clerk replied “so you say” and refused to issue a refund. Terrible way to treat your customers!!!"