Journeys

"I am very pleased with my shopping experience today. I went in to journeys to buy a pair of Uggs and the store was very clean and had a great selection. Amazing staff they where really friendly I was helped by Zaira and Iris they both went above and beyond to help me, just overall a great experience would highly recommend this store"

"Wow let’s talk about the employees (managers included) the vibe is very unprofessional and really the chunky one with the glass has such an ashy attitude. Just feel they need to have better customer service like the store in Downey"

"Today i went in for a pick up on my 5th day. i received an email yesterday and it stated i had 24 more hours. When i went in for pick up Manager Zara said thats incorrect that its only 4 days which she had to ask another associate, even though she is the manager. She was rude, smurking when she realized i was annoyed and frustrated about the situation. Only option was to cancel my order which im not understanding why she could cancel but not confirm pick up. I walked out to call customer service and she canceled my order. Customer service said i couldve picked it up but it was just canceled. when i went back in to let the manager know she argued with me saying its 4 days only. I told the manager, so customer service is wrong, she said yes ill call them. please, train your managers correctly."

"Check your attitude. Everyone in that store had a terrible attitude except for one girl, Liz. You walk into the store wanting to spend a decent amount of money but the attitude and whispering between associates make you walk out empty handed. Easily would have spent over $200 if I felt welcomed."

"I bought these boots and only wore them for two weeks and they started to peel. I tried to return for factory defect but couldn't return them. Even though the return policy says they guarantee all products against manufactures defects for 30 days."