H&M,

500 Lakewood Center Mall, Lakewood, CA 90712

"Went in and got charged even for the bag. No other store has ever charged me for the bag while shopping for clothing. I’m honestly surprised I didn’t get charged for the air I was breathing in there too. Never purchasing from any H&M again."

"Managers SHAISTA, MONICA, CHRISTIAN, BREE, MARIA all shaped like GRIMACE, don’t take the time to learn to pronounce employee names and laugh in your face multiple times about how hard your name is to pronounce. Christian is rude to new employees and yells when higher management isn’t around. Bree disrespects everybody and even yelled at manager Nancy in front of customers but is never fired. SHAISTA, MONICA, CHRISTIAN, BREE, MARIA UR ALL SHAPED LIKE THE HAMBURGLAR!"

"I get frustrated here about 50% of the time. Online, it will show the items are in stock at this location (Lakewood), but when I go in, they are not. Especially mens accessories. Employees need to communicate better with customers. I wander around looking for stuff with no "hello" or anything from the 2 employees on the mens side of the store. On my last visit (12pm 2/5/23), I stood waiting at the register for 2-3 minutes, and finally, the girl says "can I help you?" Just need to checkout.. "Oh, those (registers) are closed. How would I know? No sign or immediate help. So I walked to the woman's department and then waited more as I was at the end of the long line. I was able to find 1 of 3 items I needed, and my only other option was to purchase the rest online with a shipping fee... thanks."

"Since it has open this location keeps expanding. It's takes up a good part of the middle of the entire mall. Always has great prices and the staff can be scarce but when you do get a hold of someone you have their full attention. They have a great variety of everything in style from kids , men and women. I am always able to find an outfit for the day when I need to find something in a hurry."