west elm

"Very cosy I get in the display beds and they are very comfortable. My only bad thing is how they dont clean there vases because me and my friend put trash in there and it’s still there 6 months later. Finally, they need to clean there sheets because I saw a baby piss in a display bed and the west elm staff flipped the sheets and tucked the whole situation under the carpet"

"I would not recommend coming to this West Elm Branch, the one in Palo Alto is friendlier. We’ve come here and made multi purchases, but most of the employees (not all) have consistently shown us negative demeanor and attitude through their facial expression, speech, and willingness to assist. (I.e. there has always been a feeling that we were inconveniencing them by being customers)"

"I love coming to this store as this is probably the largest showroom for West Elm in the Bay Area. They have two levels of large furniture, home decor, lighting, bedding and accessories related to home display you can browse easily. Always come here to give me lots of inspirations! Friendly and helpful staff onsite with Design Center to guide you through to specific question you may have as well."

"Fairly large store with two floors worth of display items."

"I visited San Francisco with my girlfriend for Christmas during the Pandemic. We were coming from New York where things were quite bad at the time, and during our visit I stumbled into a few West Elm stores in search for some furniture. I was greeted by the manager, Marty, who helped with my order. When the order arrived in NY, there appeared to be a misnomer with the size of the sectional. It was advertised online as 112" wide, whereas what arrived was only a 90" wide sectional (not his fault). Despite this, he made every single effort to make it right. Every. Single. Effort. The replacement sectional is to arrive tomorrow and Marty's customer service excellence has encouraged me to make other purchases with him and his staff even while living on the other side of the country! He also provided great advice when helping me furnish my apartment and I have learned a lot from him. I was, and still am grateful for Marty and his prompt, professional, customer-first attitude. Life does not always go as planned, and there is comfort knowing Marty and his team will be there to make it right when it doesn't. Thanks again mate! Chris"