W.I. Simonson Mercedes-Benz Service Center 1330 Colorado Avenue, Santa Monica, CA 90404

"My wife and I made an appointment for a repair and dropped off the car as scheduled on December 18, with a promise that it would be ready for pickup on the 21st. The 21st came and went without a call to come pick up the car. As the long Christmas weekend approached we placed multiple calls asking for status -- none were returned, leaving us unable to plan transport for the holidays. I'd call the experience a one-off hazard of doing business over the holidays, except that exactly the same thing happened on a previous time we took the car to service. No one could be bothered to return our calls as W.I. Simonson blew through the promised delivery date. I can accept that it's sometimes not possible to meet a date -- but I expect enough professionalism to communicate or at least the simple civility to reply to messages. I'm willing to pay the outfit's exorbitant premium (about 2x the cost of authorized Mercedes dealers in less exalted locations) for the convenience. I'm also willing to cough up for repairs that may not be completely necessary, erring on the side of safety (Simonson recommended repairs that the next authorized Mercedes dealer we brought the car to simply shrugged at). But I'm not willing to pay a sucker's price for service that can only be described as contemptuous. The story continues. Having decided to do no further business with W.I. Simonson we asked for a refund for an extended warranty purchased when we bought the car from them. The refund did come, after 6+ weeks -- but again it was a truly unpleasant experience: exactly one person could handle refunds and that person didn't reply to phone calls, requiring multiple attempts over an extended period to get through. We are now shopping for another Mercedes, but are looking elsewhere. It's a shame, since this company is convenient - but never again."

"Jose always goes above and beyond delivering a level of service that far exceeds expectations. I only come here because of him. I love how I can depend on him and I feel taken care of.. the epitome of highest level of customer service."

"I had uneven tires an had hit many potholes during this rainy season. In advance of a trip, I got an appointment to see Derrick. He had my tires adjusted and filled with air. Derrick gave us a full report. He was courteous, knowledgeable and willing to listen. He was a model for how customers should be treated. He is management material."

"Great communication. Fixed the problems including a recall item. My car was repaired very quickly. Derrick was great. Won't hesitate to use them again. 20 year client. I've owned 5 Mercedes and loved them all."

"WI Mercedes Benz is the best service department I have ever been to. I had an amazing experience with them and I am very happy with the outstanding service and support I received. Very nice and friendly environment, all employees are very professional and knowledgeable. I want to say THANK YOU to Curt Bramble, Peter Trzeciecki and Mario Beltran for making my service experience incredible and enjoyable. will definitely go back to them for my future car services."