Volkswagen Santa Monica Service and Parts Department

"Kimberly is an excellent employee, a very good communicator and she knows a lot about cars and the specific problem I had with my tire! I’m always happy to do business with this particular dealership!"

"The serviced I received from Manuel Leon was 5 star! From keeping me informed, arranging rental etc. I have never had a problem dealing with Manny and the techs who service my car do an excellent job too! I've never had to have something redone."

"Honestly I never experienced worse service then at this VW Santa Monica. I got a lease for 3 years. First year service took 3hrs (double of their estimate). Today I’m on my second service. I showed up at 9.30am and got estimate of 3hr. And they doubled it again!!! It was 5hrs 55min! It is beyond ridiculous to expect people to wait this long on scheduled regular service check up. They should be paying people for wasting their time. I’m never doing any business with them and I’m very vocal to anybody who listens about this terrible experience they provide their costumers."

"Got an appointment for oil change and tire rotation for 8 AM, have been told it would take standard 1,5-2 hours to do so, called after 2 hours multiple times, the car wasn't ready! At the end got the car at 1:20 PM, good thing that I arrived at that time because no one even called me that car is finished and ready for pick up! So if I didn't come I would have to wait for the call who knows how long -_-"

"Awesome experience from start to finish. We found a great deal on a car we had been searching for weeks. Alex in sales was outstanding, professional, courteous and found answers to all of our questions. Fred in finance was excellent in working out a suitable warranty plan and worked with our credit union to finalize the deal. After a few sour experiences at other lots it was a relief to be treated fairly and professionally with straight up honesty. Highly recommend this gem of a dealership. They will treat you right and offer a fair deal. Thank you!"