Firestone Complete Auto Care

"Came in for a tire patch and the service team sent me out of shop with my tire patched but missing a lug nut and trying to hide the fact that they broke a wheel stud. Omar the service manager was very rude over the phone when I mentioned what happened to him the next day and told me to come in and he would fix the issue. I came in and was charged $125 to fix the issue, the wheel stud that the tech BROKE OFF two days earlier himself. Charging me more money to fix a mistake on the tech’s part is absolutely unacceptable and the major attitude of Omar the manager on top of it made me feel uncomfortable ever coming back to this shop or any Firestone for that matter"

"Hello Firestone Autocare I love coming here always nice, clean, safe zone cones and chains safety are always my big Plus, big reason why I love this place is always feeling good vibes and family welcome from front desk Jennifer , Omar , Carlos , Pepe and the rest of the team still getting to know them , even though Erick who was my plus person from there always following up before starting my work order services , now we have Jennifer holding the team above and beyond with the rest of the help of team , thanks for always providing great service"

"If you need tires, look no further! I needed two front tires. I checked pricing at 4 different tire stores for SureDrive Sport tires — a Bridgestone brand. Firestone’s price was the lowest out of all 4 stores! Called to order them and they arrived next morning at 10 am! I went in to have them installed — I was easily able to watch the technician from the waiting room and I was impressed with the care and precision with which he worked. Unbelievably my car was ready in an hour! And this was on a Friday. Shout out to Karent who was friendly, knowledgeable and super helpful!"

"The entire team I interacted with was kind and professional and I was thrilled with the service and the pricing. Y’all got me back on the road with ease. Huge shouts Jennifer at the front — she runs a tight ship and is truly kind and helpful"

"I brought my car in for a noise and thought I knew what it was. They correctly diagnosed the problem, which was not what I thought, and were able to offer a repair without adding on unnecessary repairs that a dishonest shop could have based on my initial complaints. The car was fixed in one day, and everyone was very polite / professional."