GameStop 236 Shops At Mission Viejo, Mission Viejo, CA 92691

"I usually always have bad luck with this location trying to upsell me when purchasing my gear. But this time HENRY was super chill and helped me find exactly what I need. Just a good, reliable standard size controller for switch. Super knowledgeable individual and super awesome attitude. Thanks again man!"

"The staff here are really bad at customer service. They have this weird way of speaking down to people. I noticed this guy (who wasn't even wearing GameStop gear. Hard to say if he even worked there if I hadn't just spoken to him) he was talking to a kid as if he was better than the kid. Just help the kid and ad try not to be so condescending). The location was somewhat clean but just bad energy."

"Support video-game stores in general but this one felt unfortunately like a used car dealership with the aggressive upsells. An initial courtesy check-in is fine, but I don’t need multiple upsells on getting the pro membership, or scare tactics that the new games might not be available later unless I pre-order now."

"Great GameStop with fun employees. They are helpful and have a lot of experience in gaming. Good stock of games and was able to find what I was looking for. It's also inside a mall so you can make it a trip with other people. There's plenty of parking and is located on the first floor of the mall."

"I cannot say enough about the team at this GameStop. I came in to trade in a PS4 and the store had a ton of foot traffic. With a lot of kids out of school at the time, the store staff was a bit distracted due to suspicious behavior from a few of the customers. I could tell the team was feeling a little under pressure. Sean, one of the managers, was helping me out with my trade-in. I could tell that Sean was under some stress that day. I told him to take his time and that I was not in a rush. Sean was thankful and did his absolute best in all the chaos. He clearly explained to me my options, was empathetic and demonstrated what customer service truly means. I traded my PS4 in for a Switch OLED. When I took the OLED home, there was an issue with the JoyCon. I went back to the store and caught Sean as he was leaving. He was off the clock, but he put his bag down, apologized for the inconvenience, and promised to have this resolved. Knowing how that day went and having worked retail in the past, I empathized. I told him I can come back the next day and he asked me to call him before I came to not waste my time/gas. The next day I called him and he immediately picked up the phone, said that he had a solution, and to come by the store. I went to the store and in less than 5 minutes he had my problem fixed. I was looking for a few games and he saw that they were available at the other store in Aliso. He called the store for me and placed the items on hold and saved me a few bucks in the process. I cannot thank Sean and the other employee at the time (sorry I forgot your name) for the level of customer service that was provided. He helped me in my decision making process, handled the transaction smoothly providing me with options to help me out. His patience with me and other customers who had questions was handled with professionalism and patience. To whoever the owner/manager is, Sean deserves a raise and recognition. With all that is going on today, it is an absolute breath of fresh air to have experienced such a positive experience in a retail store. I give a lot of credit to the team member that was working that day as well."