Pottery Barn

568 West Hillcrest Drive, Thousand Oaks, CA 91360

"My wife has been in here several times to purchase items for a remodel. We’re working with a designer, and she mentions that at the register upon checking out and has the code and contact info ready. Every single time, without fail, she is harassed about validity of working with a designer. Today, the employee did the same and even added “people stand behind you and try to say they’re on the same account” to make an excuse why he was asking her so many questions about the designer. Umm, no they don’t. At least not to a point where it is a serious issue. Also, there was no one behind her today. He also demanded to take her phone to see the info himself. It doesn’t happen at other Pottery Barns, just this one. So it’s not a company policy. Just poor employees. Not sure if it’s because my wife has a slight accent, but something to consider."

"Always love the displays they put together and products"

"The gravy boat that matched our kitchen set was completely sold out online and in stores near me. I called this location and was able to have one shipped to my home. It arrived in 1 piece and completed my collection just in time for Thanksgiving! Great customer service."

"Such a wonderful Pottery Barn. The staff is always friendly, courteous and willing to help. It’s very clean and the visuals Manager and associates have done a beautiful job decorating and showcasing their holiday items. Will definitely be returning."

"Great place for design and furniture options. Staff was extremely helpful in selecting the pieces I was looking for"