Lowe's Home Improvement

"Lyle from the flooring department has the worst customer service I have ever experienced. I was looking for turf that my dog can use the restroom and he kept telling me they don’t have it (even escalating his voice at one point). Another kind man helped me once I asked for someone else’s help since I felt VERY uncomfortable and unsafe with Lyle. If I was a man or with a man, I do not believe he would’ve treated me this way. I am disgusted by this man’s behavior and treatment towards customers. I will be getting my turf from Home Depot now."

"I am very disappointed. I purchased a refrigerator, washer, and a dryer from Lowe’s. Their installation team plugged in the washer and dryer and then started moving them and that resulted in the plug breaking and possibly damaged the outlet. I asked lowes to fix the issue by replacing the plug. It has been 2 years and they haven’t done anything about this. I went to store, talked to managers, called customer service, send emails to customer service. It is a shame. They haven’t fixed this simple issue and 2 years has passed. This is a safety hazard."

"I have been going here for years. They are always helpful and the store is always clean and organized. All my appliances and flooring are from here because of the great bulk pricing."

"Thanks to the patience of Boot, who works in the Thousand Oaks store, I purchased new front double door handles for our home. He walked me through the parts until I finally understood what I was buying. That’s what I call customer service!"

"They have poor customer service, are unsupportive. It's very difficult to get ahold of a person and when you do no one seems to know anything. I will no longer buy anything from Lowes and neither will my family or tradesman doing work on my house."