Valvoline Instant Oil Change

"I was on vacation in Knoxville and wanted to get my oil changed before driving back to Florida. They said online that the wait would be 10 minutes, and the oil change would be 15 minutes. I got to Valvoline around 10:40 and didn’t leave until 1:00, wasting most of the time I set aside for the last afternoon of my trip. Several cars, which arrived well after me, came and went through the first bay, while the second bay was tied up with one car. Nobody offered to switch my car to a different bay or accommodate me in any way. One of the workers offered to change my headlight, assuring me that it only take a couple of minutes. I had already paid before he realized they were out of bulbs and had to go to the store to get one, turning a couple of minutes into fifteen. During this ordeal, he ever lost the cap to my headlight while it was being replaced. Overall, very unprofessional and utterly lacking the efficiency I was promised. I would have been better off getting my oil changed at a conventional shop."

"Did not attach my underneath motor protector with all the screws. Almost wrecked on the interstate due to air flow and drag. This is the 3rd time for Valvoline to not put back on correctly. I would recommend not using Valvoline for any of your oil change needs or anything for that matter."

"The mechanics that work here always fun and make it a great experience for anyone to come here and get all your vehicle maintenance done. They also do a great job and don't gouge you on the prices like their normal competition does. I have been coming to valvoline for 5 years now to get all maintenance done on all my personal vehicles and so does all my friends and relatives because these people you can trust to do a good job and make sure your vehicle is well taken care."

"I've never written a second review for the same business, but based on the exceptional service I received today I feel compelled to. A few times I've had to wait a bit for service (not today). But, as I explained to the manager James today, it's worth the wait when you know the crew inside is doing everything correctly and by the book. Sometimes quality takes a bit longer. James exemplifies outstanding customer service. Every time he's worked on my vehicle, he's taken the time to explain everything to me. You can tell he takes pride in his work, and makes sure it's done right. Every. Single. Time. Very, very positive experience every time. Can't recommend this place highly enough!"

"Devan was awesome!! Everyone was very helpful, I never felt pressured to buy anything I didn’t want. Had a great conversation, quick oil change, and very pleasant experience! Devan gave me $20 off for it being my first time today, and I very pleased with him and the rest of the staff that was there today! Shoutout to everyone else that was working that greeted me and took care of me and my vehicle, I didn’t get their names but they deserve credit as well."