Marco's Pizza

"First time ever to a Marco's pizza. The lady at the front was very helpful. She was nice, friendly and smiley. She didn't rush us either. We ordered the medium thin crust deluxe pizza and it was delicious! Thx."

"I’m done with Marcos at least the Farragut location. I’ll pay more some where else. The staff is very rude and the quote time is just a suggestion. It’s only a matter of time before this location closes. We have gotten pizza here for years and it had declined. Add 30 mins to any take out order quoted. Don’t shower up on time or you’ll be told, It’s not ready and they are behind."

"This was the worst pizza experience I have ever had. When the food arrived, the box was opened completely. In addition, I had stomach problems for a hour afterwards and I was stuck in the bathroom. The pizza had strange juices all over it and I shouldn't have eaten the slice I did, but I figured I would try it out. That being said, I will stick with your competition next time. Horrid experience, and I will never eat here again."

"This was the worst customer service ever, I am in the hospitality industry as a GM for a local restaurant and I would have never talked to or even allow anyone of my manager's to talk to a customer like the so-called managers who work for you do. So where do I begin, how about the young unprofessional lady who answered your phone who kept getting rude with me and told me " you either take the pizza as it is or we will bring it back" even after I already paid for it on line then hung up me. When I first ordered the pizza your website told me it would be here at 6:23pm when I called the 1st time and was on hold for over 7 minutes 25 seconds your employee started to just get rude and rude and rude. Then said in a very unprofessional way that she basically didn't even care about my order. All I want was to know where my dinner was, I wasn't looking to hear any type of excuses in such a once again unprofessional manner. Now after she hung up on me the first time I did call back and I did ask her for her name , I really don't care about her last name just her first name because at this point I was going to call in a complain about her. Your manager in a very rude and unprofessional voice said " I don't have to give you my name" she also stated that her sister was the GM and she has told us that we don't have to give are names. Completely understandable I mean if I was action childishly why would I want anyone to know my name and call in on me. Now the third time I called back I will admit I myself was not very polite I even cursed at her, maybe not my finest moment but after being treated like a piece of dirt by your employee's I was fired up.. and once again your employee's/manager's acted even more horrible to the point that my daughter could hear them. Now comes the good part even your Delivery Driver was rude and sarcastic but at least she gave me her name and title, Jessie a manager. Yes my pizza was cold when we finally got it, it basically tasted like garbage. Crazy but I work in south Knoxville, I deal homeless people, drug addicts and tourist. But my EMP is in the green my Manager's and Crew act extremely professional even when we are faced with tough times and have customer's who can be hard to deal with. But l do coach my crew to act like professionals with a over the top customer service attitude, something that I did not experience with your company today. I would expect more from a business in West Knoxville..I really hope that someone of authority contacts me and will make this right. I have always said great things about Marcos and especially this store. I don't feel like that will ever happen again. Ticket information is #139, date and time 8/8/23 at 5:53 pm, I did finally receive my pizza at 6:59"

"The one star has been developing over the years. First off, I tip drivers, I tip well. I was a driver, too. So last night she said, "80 minutes for delivery." I say "80 minutes?" She says, "Well maybe not 80 minutes." I live 5 minutes away... in 20 minutes this mess shows up. I'm still not sure how it has the ingredients I ordered and is room temperature cold, scab cheese. I think I'm done with you, Marco's. This ain't the first time. Imagine this pizza, absolutely room temperature... delivered in 15-20 minutes."