Wheel Works

"One stop shop for all your tire needs, replacement, alignment, balance, repair, warranty exchange discounts, as well as oil changes and much more. Good customer service, lifetime alignment, discounts and additional discounts with CFNA membership cards."

"During my previous visit, your techs were not well trained. They changed 3 tire sensors and could not connect them properly to the car computer. Not only did they do that wrong, but my dome lights were flashing and the bulbs had to be taken out. During this visit every thing was taken care of. I was charged for another sensor, but no labor and everything works again with no tire sensor on. The staff now is better qualified."

"Went in for an oil change, took them over 4 hours, and on top of that, they made my car start leaking oil. Went from a cheap oil change to a new oil pan. DO NOT GO HERE FOR ANY SERVICES. They will rip you off and cause more damage to your vehicle. They don't know what they are doing. I don't leave reviews or yelp reviews but im hoping I'm saving someone else a headache."

"I scheduled a service appointment for 11AM on a Wednesday, but to my disappointment, my car wasn't ready for pickup until almost closing time at 5:50PM. Waiting for five hours for a basic tire alignment and rotation was completely unexpected. One would assume that having an appointment would mean timely service, with customers being prioritized according to their scheduled slots. I called multiple times to follow up on my car's status at 2:30, again at 3:30pm, but I was told that my car had not been worked on yet. Unfortunately, it seemed like my car was only attended to at the very last moment, as I called back again at 5:30PM informing the staff that I would be on my way to pick up my car soon. I was told that my car was still being aligned and that it would take about 30 minutes more. Mind you, the store closes at 6PM, which left me dissatisfied with the lack of urgency displayed by this location. When I expressed my frustration during pickup, I was informed by Dan that they were operating with just a 2-man crew that day. However, if staffing was an issue, it raises concerns as to why this location took on more than it could handle. In such situations, efficient and prompt customer service should be a priority, even if operating with limited staff. I will not be returning to this location."

"Horrible service. I got recommended here by close family members to get new tires. I took my car in no problem until my husband picked it up when it was ready. He noticed the car had a scratch on my rim. I told him to not drive it or leave the parking lot until he spoke to someone regarding that. And so he did, the guy he spoke to (Asian guy with long hair ) denied it from the beginning without hearing what my husband had to say. I called my husband and told him to put me on speaker so I can speak to him and he started arguing threw the phone. He also tried to”give me oil change” for the scratched rim. I declined it, he then said “well we didn’t do it”. I told him “how can you say you didn’t do it but try and give me an oil change? You are trying to shut me up instead of a apology” he kept on denying it and saying to forget about the oil change because he knew the type of person I was since the beginning but never did I ever ask for a discount or anything free. I paid 1,550$ without begging them or arguing over the price. He then offered my husband $100, I told my husband to take that and walk away before things got worst since the guy was very rude and my husband had my 3 year old watching and hearing everything. I don’t care of the 100$ back or even the oil change he was offering but to me was the disrespect and lack of customer service. The fact that instead of a apology he argued with my husband and argued with me threw the phone says a lot about the place."