O'Reilly Auto Parts

"My best friend went to by a new battery yesterday, a hond civic, easy access, and was told by staff they did not have the tool, a 10 mm wrench, and told her to call someone to help her. I showed up and asked staff why they didn’t help when it was listed on the website they would install batteries, and why is she crying in the parking lot on a rainy day calling to find anyone to help. They ignored me and just sold me the battery. It was a slow day with at least 5 employees standing there."

"Very poor customer service . One clerk relaxing and refusing to help customers, claiming “it is busy hour” . Headed to another OReilly store right away, and received much better customer service. Just amazed about how customer service differs from location to location. Sigh"

"This place is pretty horrible for customer service, I complained to the district manager and he told me that he hasn’t heard any complaints about the store besides me, I asked him if he’s ever read the reviews , he replied, “not personally”… ignorance is bliss I guess. Save yourself some headache and spare yourselves from the miserable ogres that work here, go to Napa or Autozone instead"

"Hit and miss customers service, some of the people work there are miserable and will make you that too if you shop here. After many bad experiences, I complained to their customer service, after weeks I finally heard back from Treviño, the district manager. He said he never got complaints from the store and I’m the first one… I asked him if he ever read the reviews about this store on Yelp or google and he said, “not personally”… LOL! I guess ignorance is bliss. I wouldn’t be surprised if he never looks at these. I’m not sure who is the one responding to these reviews as the ‘owner’. My advice to anyone is to avoid shopping here, but if you do and have a bad experience, don’t bother wasting your time with a complaint. Essentially, since they have trouble finding people that will stay, they would rather keep employees and lose customers. O’Rielly’s slogan is we appreciate your business, maybe that’s what it used to be. Please don’t shop here, if you do and have a bad experience, they won’t care. I’ve spent hours on the phone and had the same experience others have said. The district manager doesn’t care about good customer service, doesn’t even read these comments. From now on I’m going to NAPA or anywhere else before shopping here. We all vote with our dollar, I’ll be taking my money elsewhere."

"To echo the recent negative reviews, I’ve been coming here for a few years, since Jesse and Anna took over managing this location it’s gone down hill. They claim they work hard to provide good customer service but it’s truly not the case, after several bad experiences there when I finally complained they simply told me that if I don’t feel comfortable there, I shouldn’t come back. You can’t say you have great customer service if you tell your customers to get lost when they have a valid complaint. If you have another option for your auto parts needs, I would take that instead. These people need to learn that we vote with the money we spend and buy taking your business to NAPA, which is close and had MUCH better, that’s where I will be going in the future."