ZARA

"I ordered a dress online. The sleeves were different lengths- by at least 4 inches. The belt was a little worn. I will not order online again. The sales clerk was very nice though."

"You would think with all the horrible reviews the company would actually step in and do something, but nope! I’m guessing the higher ups are just as lazy as the people they employ. This store looks like an overpriced Ross, but way dirtier. The employees are the worst and Zara hasn’t done anything about it in years. This store should be in a dingy strip mall not the Galleria."

"Tried to return a blouse but misplaced my receipt. They said I have to call a phone number to get a new receipt. I called and they wanted me to c/m my bank statement for detailed information and wanted the screw number, item number etc which I gave them. Three days later I received an email that they didn’t have enough information and What was my case number. They didn’t give me one. I had to return to my bank statement and repeated the info and they gave me a case number, then a couple Amy’s later they sent another email saying they didn’t have enough info. Then I called again and this Louis guy said he didn’t have a case number with that item description and insisted on all the same info. It was a nightmare that these people are such idiots. Now I have two case numbers because the first one didn’t mean anything. I asked to speak with a manager or owner and he said he can’t tell me that because it’s secure info. I have seen any store so unprofessional in my life"

"This is how a store who doesn't respect their own customers look like...Huge line of people waiting for one cashier... I left and never came back."

"One word: Terrible! Saturday afternoon, the racks at 4pm were almost empty, dressing room closed with rack packed of stuff with the sign ‘do not touch’. The cashier was stress and have been so rude that I decided to leave my 2 pieces and get out. This is the worst ZARA ever!"