Macy's Furniture Gallery

"My new sofa broke within 3 weeks. Multiple insurance claims were denied despite buying a warranty. Finally was offered a replacement after almost a month of trying to get help. On the day of delivery for the new sofa Macys arrived to remove the broken couch, but did not deliver the new sofa. I wish I never bought furniture at their store."

"The staff was nice and helpful. BUT for Macy's Furniture business model, zero stars. Went into the store to buy a couch in May 2023. Found one we liked. The price and style were very similar to what Living Spaces carries. We were ready to purchase, and this was what got me livid - the delivery fee for this 4 piece couch was 250$ on top of the advertised price. If you wanted the item to be brought into your house - $299... This 4 piece sectional could fit into a standard pick up truck in one shot, and we live 1 mile away. Macys has NO option to pick it up yourself, not from the store or even a warehouse. The $250 fee is MANDATORY and not advertised in the sale price. My question is, why not just add the fee into yhe advertised price??? There is no way around this made up "fee"! Can't blame the pandemic anymore. Seems somehow illegal. Out of principle, will not buy here as this seems like "legal" robbery because they can. Shame on you Macy's! Update: purchased online due to memorial day sale, and fee down to 199$ for delivery... 1 box, 2 items in one box. Gosh, the film is even color coded.... still managed to screw it up"

"Excellent experience shopping for furniture here. They have a wide variety of styles and good price points. Delivery service was friendly and a reasonable cost. They also offer a comprehensive 5 year warranty that is a very reasonable price. Gary provided exceptional service and helpful guidance on style. His friendly nature and no-pressure tactics were very much appreciated."

"Bought a couch and dining chairs. The staff are pretty good at helping you. You need to watch the sales in the store and on line, we bought the chairs in store and then found them at Macy's on line for less, with lower shipping costs. That is frustrating. But the products they have are nice."

"Macys furniture gallery has been changed from the galleria to this new location, the new place is great and located right besides a lot of major stores, staff is extremely friendly and helpful in trying to help you find what you need"