Forever 21,

2525 El Camino Real, Carlsbad, CA 92008

"Yesterday morning time we went shopping for some good stuff and a wonderful young lady named Mary went far and beyond to help me, she was kind at all times and able to find me a chair due to I couldn't find where to sit to try some booties. I deeply appreciate Forever 21 having employees like Mary, that understand customer service and make you feel welcome and appreciated."

"I wanna say I went there few days ago and I remember I met a BEAUTIFUL blonde Girl that she went BEYOOND HELPING ME she was really friendly !! I ask her name she said NOEL hopefully I’m spelling it right hehe (: REALLY NICE GIRL :) "

"I’ve always loved forever21 and their clothes and customer service. However, this last time I went in I was talked into joining their credit card/reward system and was told it would not affect my credit score at all, just to find that it took 5 points off of my credit score. I feel that the staff should not be telling people it doesn’t affect anything if they don’t really know."

"Just spoke w a store rep a few minutes ago. I tried to order online, but my size was not available. I decided to call the store. She checked the entire store to see if there was a hat in my size. She described each one of the type I was looking for. I was very appreciative of her earnest and polite effort."

"I was being helped but they were taking forever and I wanted to try on my clothes before closing. (I got here 45 minutes before closing and was trying to get some things really quick because I hate being in a store for more than an hour. Plus it was my only day off and I really was looking into getting some work pants before the next day) I told the girl that I was going to the dressing room because it was taking a while and she said that's fine. I get to the dressing room and its closed. Clearly no communication on different areas so instead of dumping my clothes wherever, I was trying to be polite and brought them to the register. The girl at the register then proceeded to ask, oh are you not getting these? Which i responded, I'm not going to buy clothes if I cant try them on first. She just kind of stared at me and then she proceeded with, oh well it's because we're closing/are closed... Really? I had no idea! Seriously these people are something else. I completely understood the concept of why the dressing rooms were closed. I get that you want to go home but next time try to work with people instead of talking to them like 5 year olds that cant have cookies from the cookie jar! How rude!!"