American Eagle & Aerie Store

"The employees at the store are really polite. I’ve been there to make purchases for my family and never had an issue with returns or special orders to the store. Both AE and airie"

"Sarabella the manager at the Irvine Spectrum just ROCKS. Come on over for Mother’s Day she is here to help and provide excellent customer service! Ask for her. Thank you Sarabella for making our experience fantastic. We’ll be back soon."

"I was here today around 3:15pm a girl checked me out at the register. As I was walking up she was literally talking on the phone with her friend while she was working then sounded annoyed and told her friend she’d call them back so unprofessional. Then she proceeded to be rude the whole time she was checking me out and was very impatient and I felt like I was being rushed so she could go call her friend back when she shouldn’t be on her phone in the first place. Made me really uncomfortable and I just wanted to leave. Added my receipt below so you can see who it was to avoid this from happening to other customers in the future."

"This store has a large selection. Best part of shopping here is Andrew he goes above and beyond to find what you need. He recommended me really cute bucket hat. His personality and kindness made my shopping experience more memorable."

"I visited this store on May 17th between 8:00 PM - 8:30 PM to return a top I had ordered online. While at the register I decided to grab a pair of socks and a jewelry set and gave it to the cashier who did an exchange that left me with a remaining balance of about $1.80. The cashier, who was not very nice asked me for the original card used to purchase the shirt but I did not have it on me. When I told her I did not have it on me she responds by saying she cannot give me the money back unless I have the original card. I tell her that technically she can give me cash back since her only other option would have been to give me store credit. American Eagle does not issue store credit for anything under $10 and by law in the state of CA Effective since January 1, 2008, any gift card with a cash value of less than $10 is redeemable in cash. The guy next to her reaches over in a very condescending tone and in front of the other customers says to me, "we will do it this one time but we will not do it again". I said, you technically have to give me the cash I know this because I have worked at American Eagle before. The girl cashier who was helping me out then takes out the $1.80 and slams it on the counter. It was clearly noticeable that she was annoyed and mad. She embarrassed me in front of the customer as if I am trying to fraud them out of $1.80. I have been shopping at this location since it opened up. I have been an American Eagle Customer since high school, I am now 32 years old. When I first heard that American Eagle was opening up at the Irvine Spectrum I was ecstatic. The sad truth is that my experience at this location has been less than ecstatic. I don't feel noticed while shopping at this store. If I am holding a lot of clothes in my hands no one offers help grabbing a size or starting a fitting room even though they are right next to me. Cashier's barely say anything or smile. Maybe times have changed but I remember American Eagle was one of the best when it came to customer service. I used to compare their services to Nordstrom if not better. This experience really got me, I cannot stop thinking about it. I don't know if I can ever come back to this location."