Forever 21,

326 Lakewood Center Mall, Lakewood, CA 90712

"Always the cutest stuff with great prices. The store is well organized clean and neat. The employees are always very nice and helpful. Will definitely return for my next retail therapy session.."

"Called the store to ask about an item in stock because I didn’t want to drive all the way over there to check. Someone picked up the phone and did not say anything and left the line open. I am still here and it’s been about more than 20+ minutes. It seems like they did that on purpose because the store was closing in about an hour and they didn’t want to hear the phone ring. Definitely disappointed with the over the phone customer service. I understand it gets busy and there’s long lines but a few minutes to pick up the phone and actually answer shouldn’t take long."

"They don’t answer there phone. I called twice in the spam of 2 hours to see if they do price match but nobody picked up."

"I needed a last minute dress for my sister in law wedding. I found 1 on their website that I really liked and available FAST SAME DAY IN STORE PICK-UP! Unfortunately, the only store that has the dress available is 1 hour away. Before heading to the store, I called to see what's happening with my order and a store associate tells me that my dress will be ready for pick-up in 2 days! I explained him that online it says same day pick-up and he apologized about that. Then I asked him if there is any in stock and he said that looks like there are 2 units in stock. I head over there and asked some Asian lady with bad looking teeth tells me in a rude way that the dress arrived but has not been packet out from the boxes and they don't know which box has it since they got 80 boxes to unpack! Are you kidding me! That's not my problem! WHY ARE YOU OFFERING ONLINE ORDERS WITH FAST, SAME DAY IN STORE PICK UP IF YOU CANT FULLFILL THE ORDER!!! Really bad customer service."

"I absolutely can not stand the atmosphere of this store anymore. The workers don't speak when you walk in, they will walk right past you like you don't exist. There is no one working the floor to help you find anything."