O'Reilly Auto Parts 13272 Poway Road, Poway, CA 92064

"I recently went in for a brake job and had to return the old pads. (They were still under warranty). My man Tyler was so helpful and quick. I was able to return the old pads and get the new ones all in about 5 minutes. Like I said quick. Also, Tyler did it all in one transaction. Which is nice because it saves me from all the receipts. It felt like Tyler was excited and eager to help me. Almost as if I had know him for years and he was just helping out one of the bros. If I had to nominate someone for employee of the month, without hesitation I would pick Tyler. If you are reading this, thanks Tyler."

"staff went above and beyond to help me with antique auto parts for restoration of my 1950 mercury. Helpful and friendly. I bought them donuts in appreciation"

"Store manager, Jasmin, was most helpful when I showed up needing both a brake and front head light. She quickly gathered the right parts and offered to install both of them for me (at no charge!)."

"Called to ask some questions about what filter and oil options there are for my car but mostly to ask about what filter I would need to buy for my cars oil change. I am new to owning a car and keeping up with the maintenance of owning a car is new to me and would like to take good care of my car. When I called to ask for some help I was trying to write down a couple of the mentioned names for the oil and filter options. She mentioned there were at least 10 different oil brands so I said to myself okay I don’t need to write all of them down as long as I write down maybe 1 or 2 names down and the same for the filter options to my car. I just need to know what kind of oil (synthetic or not) and which car filter I should be reaching for when I go in store. The women who answered the phone had “scoffed” at me as if I was an inconvenience to her and did not seem to like that I was trying to ask for some suggestions from her. I asked if she could repeat the name of a brand she had mentioned because I was trying to write it down, she laughed and said at the end “that’s what I just said to you”. She was not nice and made me not want to call or go in there to ask for help again. I’m sure that was exactly what she was going for and well she did a good job at making sure that I don’t think of going back to this O’Rilley. I ended the call after her clearly not wanting to help by saying “thank you and I appreciate your time”."

"I am so glad i went to this store after visiting auto zone and being sold the wrong part twice. The manager Tyler was super helpful and even offered to help me install my wiper blade. I am grateful for the service."