Brandy Melville - Palo Alto

"Don’t expect good service here because the workers are all teenaged girls who don’t really care about customer service, which is to be expected, but this Brandy always does have newer items and is always clean. The fitting rooms are nice as well."

"Horrible customer experience. Girls think they’re entitled, don’t greet people with darker complexion which is hilarious because they’re Asian. I say this from experience, my friend and I walked in and not a single hi or welcome in but other girls walked in and they were welcomed with a smile. Who knows, they just need better education. If you’re Hispanic or black , don’t expect good customer service."

"Don't listen to any of the negative reviews up. Truly one of the finest stores I have been in for a while. The staff all welcomed us in right away with booming smiles. The visuals of the store are so well thought out-- I can tell these girls are trained well in both customer service and visuals. The Filipina girl, Dennise was her name I think, was especially lovely, catering to any help I needed. She has a way with the hook, getting high things down for me. These girls are very focussed, and so any reviews claiming that they couldn't care less must not be accurate! Truly such an impressive store, and the young ladies running this store have bright futures. A young lady named Kate checked me out and she was just lovely. She has given me the best customer service I have ever experienced in a retail store. Sam, the store manager, knew so much about the store itself. A Jewish one also was very warm to me...my her smile could light up a room! I am definitely going here again, if not for the clothes, then for the workers. They were so sweet to me, a little old lady, and made me feel at home. Come here for good quality clothes at a low price, or for friends! Planning on bringing my cats in for the girls to meet next week."

"Love this place! Came in today 3/14/23 and the workers were so nice and helpful. Such lovely ladies. Especially the Jewish one in the green hoodie! Highly recommend their clothes and shopping here."