Ann Taylor,

660 Stanford Shopping Center, Palo Alto, CA 94304, United States

"The sales lady was extremely rude to my wife and kids on New Year’s eve. The welcome to the store was with a rude “we close in 15 minutes you know!”. Questions on particular garments were answered with “they are all over the store” - figure it out. When the kids were playing near a sale display at the door, she rudely told my wife to tell them not to play near the displays. As someone who has been in the retail business myself, I think this is a serious attitude problem. It just ended up with us walking out of the store where we were sure we wanted to buy something."

"Great customer service during shopping at Ann Taylor,Wejdan,was very welcoming & helpful, she made want shop more,when l came back to shop again Elizabeth helped me too,❤️to shop at AT great quality & prices,store is clean & well organized"

"Love this place! Fabulous customer service! If you can't find it in the store, they can find it for you online. Love their suiting! I have a dozen of their suits, and they all fit amazingly! The suiting holds up in the wash as well! No expensive dry cleaning bills. So worth it!"

"I came across this today while shopping with my mother. I was really excited to walk into an actual store because so many of them in big cities or little towns have closed in the last five years. Very few customers were around and we were not greeted by sales associates during our ten minutes there. I have worked in retail before and know that sometimes you can get caught up with a task or another customer. While I was browsing through the sales rack of sweaters a woman came up right next to me without saying anything and stuck some clothing items in. I was startled by her abruptly cutting in but really taken back when a few minutes later when I saw that it was a sales associate. She could have said , “excuse me” or asked, “how are we doing today?” One of the reasons why I have always shopped at AT is due to their excellent customer service, both in-store and online. Fifteen years ago I even did a research project on this company! I will also be sharing my experience with HQ."

"This is the ABSOLUTE WORST run store possible! I spent over an hour on the phone with 2 managers - Kathy and Britney - totally incompetent. When my daughter drove to the store, she was met by Britney, and my daughter wasted not only 1/2 hour in the store, but gas and time and it turned out Kathy had lied to me again and Britney wasn't any help at all. I will be contacting corporate in the morning; don't bother trying to use their "order and pick up in the store service"; it's totally a waste of time."