Pep Boys

"The force to deceive and upsell is strong in this one.. Stopped by the Pep Boys location on Story Road on my way to work, realizing I had a flat tire. After about an hour of waiting, I was told that they would not fix the flat claiming the tread is too low and they offered to sell me a new tire. Knowing I had replaced my tires less than 2 years ago and had less than 20,000 miles on it (current tread wear is 0.169" or > 5/32", see attached photo), I took it to the shop down the street where they fixed the flat, no questions asked. I will not be visiting again and would not recommend this place"

"My wife had a flat tire and Pep Boys happened to be the nearest shop. They have replaced the tire quickly and without hassle. Helpful and friendly staff. Could not be happier with their service."

"Nice boys, went out of their way to send us home with a safe vehicle. Did a minor installation of a battery secure at no charge. We are seniors there was no oversell and just addressed the request we made and did a thorough inspection. Thank you young man"

"Been going to this Pep Boys for decades! One of the best places in the area for car repair. The people are kind and very helpful. I've never had anyone try to push additional services or go for the hard sell. They simply care about helping you get your car working smoothly at a reasonable cost! I recommend you show up here for your next service or tires! They are aces!"

"They never did any work on the tires. Tire pressure remained the same when I brought it in and they said they did tire rotation. They never even filled the air to all tires which I asked them to do in work order. I also asked them to change wiper blades and the guy at the front desk said they don't offer that service. The Tesla recorded everything and they never did any work. I will post recorded Tesla footage on Social media of work not being done and I will be opening a case with Pep Boys coporate. Worker tries to delete footage but I have a back up drive installed in the car."