Joe Neubert Collision Center

"I was going to leave a good review until I saw my insurance was charged for a bad headlight that was initially installed by y'all. It took 38 days to get my car in the shop & a week & 1/2 for it to be repaired. Everything looked great when I picked up my car. But later that night, I noticed an issue with my passenger headlight. I called the next day, brought it by to have it looked at & was told it was a bad light & they would order a new one. Ok easy fix. It took another week to get the light in & I brought my car to have installed. I was there less than 30 minutes & my insurance company was charged another $500!!! This is ridiculous & should have been covered by the shop. I get you can't control what parts you get on whether or not they are good or bad but that isn't the responsibility of insurance companies. So if you are looking for a good collision shop, keep looking because there isn't any. They are ALL shady!!!!"

"They had my car 8 weeks and it is the worst job I ever had done… emblems didn’t even match.. mirrors didn’t match… paint chipped where the repair was.. dude offered my $50 to go on my way instead of repairing it. I had work done at my dealership recently and they said it was the worst work they’ve seen… this place came highly recommended to me and I have been so let down… do not use these people"

"Took my car that needed a front bumper and grill in June 2023 and after they took pics of my car gave me a date to come back on a Tuesday in August 2 months later. Took my car on Monday so they would have it first thing Tuesday morning and told it would be ready in a couple of days. On the third day received a call from them stating they had a big problem and that my car had been hit again since they saw me in June and I now needed a headlight and hood as there was new damage. I had NOT been in any other accident. Evidently someone hit my car while it was on their lot. They would not take responsibility for this damage and deny having any cameras any where on their lot which I find hard to believe. I also wander why they wouldnt have told me this on the first day they had it and why they waited 3 days to tell me this. After waiting for 2 months for appt and taking my car on the appt day, as of the third day they had my car nothing had been done to it yet. I know they have insurance to cover things like this that happen but told me I would have to file an additional claim with my insurance since it had been wrecked again. It was definitely not like that when I left my car. I will never use this place of business again and have since heard other stories from many other unsatisfied customers. They also told me if I didnt come pick my car up that day they were going to take it to Cheddars parking lot and leave it. Would NOT RECOMMEND this place to anyone. Ilearned my lesson to always take dated pictures when you leave your car in someone else's possession.I really find it hard to believe in this day and time a business that has multiple cars on it's lot doesn't have a single camera.Never had an experience like this. DON'T USE THIS PLACE!!!!!!!!!!!!!!!!"

"The before & after pics speak to the great repair. They got the estimate photos and costs done quickly and communicated with the insurance agency where needed. Very friendly service and happy to answer questions that might come up. Your repair window will likely be a few weeks out as they stay busy, and depending on what needs to be done they may need your vehicle for a while, but the difference in their work and shops that push everything out halfway done makes the extra time more than worth it. No overspray, no rushed blending, and no need for me to leave it for additional touch ups. Professional quality work."

"I've enjoyed my experience with this body shop, as much as anyone could, following a accident. I actually didn't find any of the negative reviews true on my visit. I like the fact they were up front, done exactly as they said, actually got it done earlier than quoted, and the most important part, it was a awesome job. Im definitely gonna recommend them, and return for my next repair. A great thank you to everyone there, from the guys that check you in, the phone calls made, and the great body work."