CVS 4500 East Emory Road, Knoxville, TN 37938

"My 80-year-old father just got it out of surgery and I drove to this pharmacy to pick up his RX. I arrived five minutes till 9 PM (they close 9pm) and they had already closed down. With the window being shut, I ran inside to see if I could catch anyone and not only had the pharmacy closed early, but the pharmacist and pharmacy staff had already left for the night. People rely on these services up to the very last minute. There is no excuse for this."

"Moe, the pharmacist, told me he had called my old CVS in Michigan to get my insurance info. After he called me back to say they had the same info as he has, I called the Michigan location and found out from the pharmacist that their computers were down so he could not have verified the insurance information he claimed he had. Kimberly, from the CVS, stated that not only were their computers down but Moe stated that so we're his. Moe is lazy and inept. I asked for his supervisor and he refused to give me a name. He is extremely rude and stated, "Well...this is Tennessee and we do things differently than other states.""

"Little did I know that they are not contracted with my insurance and did not let me know prior to picking up my prescription. The message was written on the envelope for my husband to find moments after it was handed through the window! “No returns”, and package still sealed. It would have been nice to have been notified! They handed it through the window to my husband without disclosing the information provided on the package…$50 down the drain when it could have been paid for in full at another pharmacy. Not informative! Do not recommend this pharmacy. They blamed it on “new” pharmacy employees. Train your personnel! This is medicine you’re dealing with not a cheeseburger at a drive thru! Not professional and lack of communication."

"Worst experience with a pharmacy ever! I recently transferred my prescriptions to CVS because my insurance claims it saves money. The staff are rude and unwilling to listen. I had a prescription due to be refilled ( per the bottle) I requested refill online to save time, I then get to the Halls store only to be told it's too early and at his discretion! Are you kidding me? I should have left it at the CVS Broadway, but they are basically the same. I will be moving all my future prescriptions to another pharmacy all together! This place is a joke! I work in healthcare. We have been on hold for over an hour to call in refills for our patients. Usually so long we just hang up. I should have known by that! There was one young lady who was extremely helpful and nice. It's not a narcotic, I work 5-6 day's a week, and happened to be off today. Trying to make life easier on me. If you choose this store, Good luck to you!"

"When to CVS to pick up a prescription for my husband after spending 6 hours in the ER to meet this rude/disrespectful lady at the window. Clearly she doesn’t like her job an should be doing what she does!!! There’s a lot of sick people so be kind"