Hewlett & Dunn Boot & Jean Co. 111 North Center Street, Collierville, TN 38017

"I am surprised to see the great reviews about customer service. We had gone in on 3 separate occasions, and we were lucky if we got a "Hello." The one time was busy, so I shrugged it off, but the other two times, only a handful of people and the staff seemed to either be clustered near the register or in a back room. I was looking at women's boots myself, and when I was browsing I probably looked confused and needed help, yet their employees walked past me 8x or so with no acknowledgement. The 3rd time visiting, we went in knowing the boots I wanted, but still had some questions - trying to find someone was near impossible. The only reason I'm giving 3 stars is for the selection they offer - but customer service needs to be worked on."

"Awesome selection of boots. Friendly and knowledgeable staff. Helped me get the perfect boot for my needs. Customer for life!"

"Update your google hours to reflect holiday closures. 2 min of your time to save far more of your customers’ time driving across town to find you haven’t."

"Great selection of boots! I went with my wife to buy her a pair of boots and somehow also bought myself a pair. Customer service on both men and women side was outstanding."

"Not the friendliest of people. Several standing but no one asking if you need help. Even when asking about sizes or availability, they give off a feeling of not wanting to help. They can do much better."