Sears Carpet Cleaning & Air Duct Cleaning

"The technician called around 7:30am to say they were about an hour away. They did not arrive until 9:41am (that is 41 minutes outside of our quoted window of 8am-9am, and about 2 hours after the initial call). Instead of receiving any update on ETA I had to call customer service to get an update. After they left I went to put in new air filters - the return air filter grilles and surrounding areas were absolutely dirty and disgusting. There was literally hanging lint/debris (that was not there before the air duct cleaning). The technician could not even be bothered to wipe them off. I'm not saying he needed to take the grille of and clean it but he could have at least removed the hanging debris. For the cost of this service I am extremely disappointed and dissatisfied."

"The lead service guy was very professional and helpful but the helper was the problem. He attempted to enter our home before being welcomed in, attempted walk in the room on my daughters, used our restroom at least four witnessed times during the visit. We even observed him wiping our bathroom sink with a dirty company towel. Very unprofessional and weird person to allow in your house around kids. Called Sears to notify them of this issue they didn’t really care. They told me someone would reach out about our concerns but it’s been weeks and we haven’t heard from anyone. I guess they support unprofessional and inappropriate behavior around kids"

"I had two young men clean my 2 sofas. I was extremely surprised on the excellent job. They were very old school polite and very professional. What a great experience. I wish I had written thier name. Glad to see young people take pride on thier work. Thank you guys !!"

"Most stains indicated weren't removed, As a result; we end up buying our cleaning materials to finish the work. We were also charged for a second walking closets that wasn't cleaned at all."

"Air Duct cleaning was terrible: 1- The guy scratched many walls and baseboard on my house, I just painted everything, clean the ducts was the last part before I move in 2- The guy was more concerned in up sell a crazy expensive UV light than perform his job. 3- After I turn on the AC a lot of dust fall to my floors. 4- The guy moved out the AC filter from my AC and did not tell us, I only figure out many days later. 5- They left a big mess after the job was done, specially at the bathrooms, they did not clean after they finished. 6- They did not clean the grills, they asked $ 195 to clean 11 grills. Overall I am very disappointed, I checked so many good reviews about Sears and even they are not cheap I decided to trust my house with them, but was a mistake. I know that there is a 30 day period that I can call them back, but how can I trust my house again with such careless performance ?"